Lead Customer Success Manager

We realized that the traditional post-sales customer journey is broken, and we are on a mission to fix it! Our aim is to bring together all post-sales customer experiences under one unified framework – and we call it Dynatrace ONE. As a Lead Customer Success Manager (CSM) you will be at the core of this approach, and your main responsibility will be to make sure our largest, most complex customers realize the value of their Dynatrace investment. To excel in the role, you will need to be a seasoned strategic thinker with exposure to large corporations, a master in relationship building, and have a solid history of retaining and growing your assigned accounts. Your focus will be on renewals and account growth, navigating enterprise organizations and collaborating with our Champions and account teams to ensure on-time renewals. Be the trusted advisor and primary post-sale point of contact for a portfolio of large organizations across the APAC region (with a focus on the Indian market) and engage proactively with them regularly Leverage your and your team's expertise to increase adoption and utilization of Dynatrace capabilities Demonstrate product features beyond core functionalities to help the customer achieve specific business results and maximum value from the product Identify opportunities from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases Be accountable for client consumption, renewal, and retention results Ensure deployment and utilization best practices are implemented and understood, and collaborate with partners and internal consulting functions to drive timely results Handle escalations and coordinate across functional areas of Dynatrace to ensure flawless delivery (including Marketing, Sales, Professional Services, Engineering, Finance, Training, Support)

Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.