Website:
controlflow.co.uk
Job details:
Control Flow Technologies Group (CFTG) is a quality-focused organisation specialising in water and energy efficiency services across the UK, Europe, and India. Working with leading water companies, councils, and housing authorities, CFTG has completed over 200,000 household visits in the UK, delivering significant water and carbon savings.
CFTG provides practical solutions that help organisations meet water-saving, environmental and sustainability targets while supporting a more sustainable future and helping reduce water poverty.
Role Description
The Dynamics 365 Field Service & Power Platform Specialist will be responsible for supporting, troubleshooting and improving CFTG's Microsoft Dynamics 365 Field Service and Power Platform environment.
The primary focus of the role is to ensure that Dynamics 365 Field Service remains reliable and effective for field and office users. The successful candidate will investigate and resolve issues involving work orders, bookings, forms, mobile applications, data synchronisation, permissions, workflows and system integrations.
The role will also develop and maintain Power Apps, Power Automate, Dataverse and Power BI solutions to automate processes, improve data quality and provide better operational reporting.
A key responsibility will be integrating Dynamics 365 with other business systems as required. This may involve Power Automate, Dataverse connectors, REST APIs, webhooks or other appropriate integration technologies. The candidate should be able to troubleshoot integrations and identify whether problems originate within Dynamics, Power Platform, an API, data, permissions or another connected system.
The role requires someone who can take ownership of technical issues from initial investigation through to resolution, while working effectively with both technical and non-technical stakeholders.
Key ResponsibilitiesDynamics 365 Field Service & Support
- Provide day-to-day technical support for Dynamics 365 Field Service.
- Troubleshoot issues affecting work orders, bookings, scheduling, forms, users, permissions and field service processes.
- Support and troubleshoot the Dynamics 365 Field Service mobile application, including synchronisation and data visibility issues.
- Investigate recurring problems and identify root causes rather than simply resolving individual incidents.
- Configure and optimise Dynamics 365 Field Service to meet changing operational requirements.
- Support users and provide clear explanations of technical issues and solutions.
- Escalate issues to Microsoft or external suppliers where appropriate and manage the resolution through to completion.
Power Platform
- Develop, configure and maintain solutions using Power Apps, Power Automate, Dataverse and Power BI.
- Build and troubleshoot Power Automate workflows and business process automation.
- Configure Dataverse tables, relationships, views, permissions and business logic where required.
- Develop or maintain Power Apps supporting operational processes.
- Create and maintain Power BI reports and dashboards for operational and management information.
- Identify opportunities to automate manual processes and improve efficiency.
Integration
- Integrate Dynamics 365 with other business applications and tools as required.
- Use technologies such as Power Automate, Dataverse connectors, REST APIs, webhooks and other appropriate integration methods.
- Understand data flows between systems and troubleshoot integration, authentication, permissions and data-mapping issues.
- Work with third-party suppliers where integrations involve external systems.
- Maintain appropriate documentation of key integrations and dependencies.
Technical Troubleshooting & Continuous Improvement
- Act as the technical escalation point for complex Dynamics and Power Platform issues.
- Diagnose whether an issue relates to Dynamics configuration, Power Platform, data, permissions, mobile devices, integrations or another connected system.
- Investigate problems systematically and implement sustainable fixes.
- Test and document changes before they are introduced into the live environment.
- Identify opportunities to improve system reliability, user experience and operational efficiency.
Qualifications & ExperienceEssential
- Strong practical experience with Microsoft Dynamics 365 Field Service, particularly supporting and troubleshooting a live operational environment.
- Strong experience with Microsoft Power Platform, particularly Power Automate, Power Apps and Dataverse.
- Experience troubleshooting the Dynamics 365 Field Service mobile application.
- Experience diagnosing and resolving workflow, data, permissions and integration issues.
- Experience integrating Dynamics 365 or Power Platform with other systems.
- Practical experience using REST APIs or similar integration technologies.
- Good understanding of Dataverse, data relationships, security roles and permissions.
- Good working knowledge of Power BI.
- Strong analytical and problem-solving skills.
- Ability to explain technical issues clearly to non-technical users.
- Ability to work independently and take ownership of issues through to resolution.
Desirable
- Experience working with Dynamics 365 Field Service in a field-based operational environment.
- Experience supporting tablets or other mobile devices used by field workers.
- Experience with REST APIs, JSON, webhooks or Microsoft Graph.
- SQL or relational database experience.
- Experience with Power Platform environments, solutions, deployment and governance.
- Knowledge of Microsoft 365, SharePoint and Microsoft Entra ID.
- Experience in utilities, water, energy, environmental or other field-service organisations.
- Relevant Microsoft Dynamics 365 or Power Platform certifications.
Personal Attributes
- Strong problem-solving and troubleshooting mindset.
- Takes ownership of issues rather than relying on others to resolve them.
- Comfortable working across multiple connected systems.
- Able to communicate technical matters in simple business language.
- Detail-oriented and methodical.
- Proactive in identifying improvements and preventing recurring problems.
- Focused on reliable, practical and maintainable solutions.
Key Success Measures
The successful candidate will be expected to:
- Keep Dynamics 365 Field Service reliable and operational for field and office users.
- Resolve technical issues efficiently and reduce recurring problems.
- Maintain reliable Power Automate workflows and system integrations.
- Successfully integrate Dynamics with other business systems when required.
- Deliver Power Platform improvements that reduce manual work and improve operational efficiency.
- Provide effective first-line technical expertise without unnecessary reliance on external suppliers.
- Maintain appropriate security, testing and documentation around changes and integrations.
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