Proso.ai
Website:
proso.ai
Job details:
Job description
We are looking for a Lead Consultant with strong hands-on experience in Dynamics 365 Customer Service Premium to drive a contact centre implementation.
Key Responsibilities:
- Lead end-to-end delivery of D365 Contact Centre (design → build → testing → hypercare)
- Configure call routing, queues, and omnichannel workflows
- Build DTMF-based IVR flows using Copilot Studio
- Integrate Microsoft Teams Voice Channel with D365
- Work closely with telephony and integration specialists
- Ensure secure payment integration within voice/IVR journeys
Requirements:
- Proven experience in D365 Customer Service Premium (2023+)
- Hands-on delivery of contact centre / voice channel projects
- Strong expertise in Copilot Studio (IVR design)
- Experience with Teams Voice integration & telephony architecture
- Ability to own workstream delivery in a fast-paced environment
Click on Apply to know more.