Radisson Hotel Group
Website:
radissonhotels.com
Job details:
- Provides feedback to the employee and department manager on the employee’s performance of job responsibilities.
- Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
- Performs other duties required to provide the service brand behaviour and genuine hospitality.
- Adheres to hotel policies and procedures
- Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome.
- Keeps Manager promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
- At all times projects a favorable image of the Hotel to the public.
- Minimum three year front office experience.
- High school diploma required, bachelor’s degree preferred.
- Strong computer systems skills including; reservations and reporting systems.
- Strong financial acumen.
- Excellent communication skills, ability to influence situations.
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
- Strong Microsoft Office suite and reporting system skills.
- Ability to work a flexible schedule.
Skills
 Ability to work a flexible schedule
 Strong computer systems skills including; reservations and reporting systems  Strong financial acumen
 Excellent communication skills, ability to influence situations
 Strong Microsoft Office suite and reporting system skills
Degree/ Diploma in Hotel Management
 Able to collaborate effectively with other hotel employees and managers to ensure teamwork
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