Customer Service Representative

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Customer Service
Responds to customer inquiries and requests, ensuring proper resolution. Assists customers or other departments in processing orders and in the resolution of specific problems and concerns. Investigates customer issues/incidents and has flexibility in negotiating resolutions and/or settlements based on client needs. May require advanced product knowledge.

Entry-level professional with basic knowledge/limited experience in a discipline, performing standard tasks under significant supervision.
• Has limited work experience and/or requires formal training in theories/concepts within own function.
• Builds understanding of the organization, processes and customers.
• Accountable for own contributions.
• Develops competence by performing structured tasks or assignments.
• Requires social skills to understand and interact with others on the team.
• Receives significant instruction, guidance and direction from more senior level roles.
• Uses prescribed guidelines to resolve standard problems.

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.