Technical Onboarding & Service Delivery Manager

About DuploCloud

DuploCloud is a software platform that allows engineering teams to achieve their infrastructure automation, security and compliance goals by offering DevOps-as-a-Service. We strive to make DevOps and Infrastructure-as-Code accessible for everyone; where application developers can focus on building applications rather than writing thousands of lines of code to automate well known operational workflows and compliance standards. DuploCloud is a venture backed company, Series-B funded by Mayfield Fund, WestBridge Capital and StepStone Group.

Technical Onboarding & Service Delivery Manager

About The Role

As a Technical Onboarding & Service Delivery Manager, you will play a critical role in DuploCloud’s Customer Success organization, owning the delivery of onboarding projects and managing ongoing managed services engagements. This role is essential in helping us meet key KPIs, including accelerating time to value (TTV) and ensuring repeatable, on-time delivery for high-ARR customers using our fee-based Managed DevOps Services.

You will manage technical onboarding from contract to production and drive operational excellence in onboarding and post-onboarding service delivery. You’ll collaborate with DevOps engineers, product teams, and customer success managers to ensure a smooth and impactful experience for every customer.

What You’ll Do

Customer Onboarding:

• Lead technical onboarding for new customers, aligning project delivery with DevOps and infrastructure goals.
• Build project plans, manage timelines, and coordinate technical setup across cloud environments (AWS, Azure, GCP).
• Support delivery of key onboarding KPIs, especially time to value and production-readiness.
• Act as the central point of contact for all onboarding efforts, communicating progress and risks to stakeholders.
  
  

Managed Services Delivery

• Oversee ongoing Managed DevOps services for high-ARR clients, including patching, monitoring, upgrades, and compliance support.
• Maintain SLA adherence and deliver repeatable, consistent value on a monthly or quarterly basis.
• Coordinate technical teams and resources to execute service requests, incident resolution, and proactive maintenance.
• Drive continuous improvement in service delivery through feedback loops and process optimization.
  
  

Collaboration & Communication

• Partner with Customer Success Managers, Support, Engineering, and Product teams to ensure a unified customer experience.
• Identify blockers to delivery and proactively resolve them with internal teams.
• Provide regular reports on delivery status, KPI tracking, and customer impact.
  
  

What We're Looking For

• 5+ years of experience in technical project management, onboarding, or managed cloud/DevOps services.
• Strong understanding of cloud platforms (AWS, Azure, GCP), DevOps practices, CI/CD pipelines, infrastructure automation, and networking.
• Experience driving onboarding and operational delivery in a B2B SaaS or cloud-native company.
• Strong organizational and communication skills, with a bias for action and accountability.
• Proven ability to manage multiple customers and priorities in a fast-paced environment.
• Experience working with high-value enterprise or mid-market customers.
  
  

Preferred Qualifications

• Familiarity with Kubernetes, Terraform, IAM, and cloud-native monitoring/logging tools.
• Exposure to compliance frameworks like SOC 2, HIPAA, or PCI.
• Certifications like PMP, CSM, or ITIL are a plus.
• Background in DevOps or cloud engineering (a strong plus, but not required).
  
  

Why Join DuploCloud

• Be part of an innovative team transforming cloud operations and compliance.
• Play a key role in accelerating customer outcomes and scaling managed services.
• Competitive salary, equity, full benefits, flexible work environment.
• A fast-paced, collaborative, and supportive company culture.
  
  

Compensation Philosophy

At DuploCloud we recognize the value you bring, and our commitment to your success is reflected in a competitive compensation package tailored to your experience, location, and skills. In addition to our competitive compensation, we offer a comprehensive array of benefits designed to elevate your overall work experience.

Compensation Range

$120,000—$160,000 USD

Benefits

• Remote flexible work options
• Employee assistance program (EAP)
• Medical, dental & vision benefits supplement
• Life & supplement life and Critical illness insurance
• Health Savings Account (HSA), Flexible Savings Account (FSA)
  
  

Note: DuploCloud Inc. is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. If you have a disability or special need that requires accommodation, please contact us at careers@duplocloud.net.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

The pay listed above is specific to California, Colorado, Connecticut, Maryland, Nevada, New York, Rhode Island, and Washington. The standard base pay range listed for this role may not be applicable to other locations.

Applicants may be required to sign a confidentiality agreement during the interview process. Applicants who receive job offers from DuploCloud Inc. will be asked to sign a confidentiality agreement, intellectual property disclosure, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at DuploCloud Inc. and wish to review a copy of the required documents prior to receiving an offer, you may request a copy from your Recruiter.

DuploCloud is a software platform that allows engineering teams to achieve their infrastructure automation, security and compliance goals by offering DevOps-as-a-Service. We strive to make DevOps and Infrastructure-as-Code accessible for everyone; where application developers can focus on building applications rather than writing thousands of lines of code to automate well known operational workflows and compliance standards. DuploCloud is a venture backed company, Series-B funded by Mayfield Fund, WestBridge Capital and StepStone Group.