- Salary
- $32k - $35k
- Location
- Fort Worth, Texas, United States
- Job type
- Full-time
Required skills
- adaptability
- communication skills
- customer service
About the role
Responsibilities and duties:
- Managing incoming and outbound calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying client's needs, clarify information and obtain necessary information for further processing
- Assist with setting new client appointments
- Assist with processing payments
- This is not a remote position
- This is an hourly position
Qualifications and Requirements:
- Bilingual (English & Spanish) is required (non-bilingual applicants will not be considered)
- Previous experience in customer service role is a plus but not required
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree or equivalent
About Dunham & Jones Law Firm, P.C.
Provides criminal defense and personal injury legal representation services.
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