Customer Service Representative

Description

Sport Court Intl. is seeking an organized, professional Customer Service Representative to answer customer questions, resolve claims issues, and assist with warranties or product service to ensure an excellent customer experience.

Your Day to Day

1. Provide customer with answers to their questions including basic technical and product information via email, text, and phone.

2. Recommend products or alternate products based on customer requirements.

3. Accurately process all transactions e.g. Orders, Returns, Bills of Lading, Invoices, Warranty Processing

4. Obtain accurate information regarding the project and ship dates.

5. Follow department and company procedures.

6. Make suggestions to improve procedures.

7. Attend meetings when requested on site and via Microsoft Teams.

8. Resolve customers’ issues professionally and calmly.

9. To report daily KPI’s and perform other reporting as needed

10. Ensure Compliance with ISO 9001 standard and the 5S Visual Workplace

11. Commitment to 5s, including:

• Demonstrate a strong commitment to maintaining a clean organized, and efficient workplace by applying the principles of 5S.
• Actively participate in keeping the work environment orderly.
• Identify opportunities to improve workflows.
• Adhere to established standards to ensure safety, quality, and productivity
• Support continuous improvement by fostering an atmosphere of respect for materials, equipment, and shared spaces.
• Encourage team accountability for sustaining a well-organized workplace.

What We Would Love About You

• High School diploma or equivalent
• Minimum 2 years experience in Customer Service
• Strong verbal & written communication skills
• Computer Skills
• Good problem solving and decision making skills.
• Strong organizational and prioritization skills

What You Would Love About Us

We offer GREAT benefits including:

• Medical, Dental, Vision, Life, Disability Insurances - even Pet Insurance!
• 401K with generous company match
• Paid Time Off + Company paid Holidays
• Service Awards, Birthday recognition
• Financial wellness planning (Employer paid!)

Gerflor USA is the world’s leading manufacturer of modular flooring systems — proudly made in the USA and home to iconic brands including Sport Court Intl. From backyard game courts to commerical gyms, our floors transform ordinary spaces into something extraordinary.