About DT Global Asia Pacific
At DT Global Asia Pacific, we aim to positively impact people’s lives through delivery excellence. As a leading implementing partner across Asia and the Pacific, we co-create locally led solutions in partnership with governments, communities, and stakeholders. We bring together talented teams and deep regional expertise to deliver initiatives that promote inclusive economic growth, essential services, and resilient, secure communities. With over 1,500 staff, experts in 22+ countries and more than 60 years of development experience, we tackle complex community, national and transnational challenges — from governance and justice systems to climate resilience, infrastructure and social equity — with innovative thinking and a commitment to long-term impact.
For more information, please see www.dt-global.com
Objectives of Role
The IT Service Desk Technician is responsible is supporting the technical administration, maintenance, and troubleshooting issues relating to hardware and software applications of DT Global Business Systems.
Roles and Responsibilities
Main point of contact for all user inquiries such as calls, portals, email and chat
Ensure the smooth ticket flow from beginning to end and escalate technical issues to proper channels.
Ensure that inventory of hardware and software is properly updated and maintained.
Recommend changes in programs, routines, communication with end-users and quality control standards to improve operating efficiency.
Provide 1st and 2nd Level IT Support in a variety of field-based technical support and a higher-level troubleshooting support to end-users and equipment such as desktop computers, laptops and other peripherals.
Spearhead the management of desktop/laptop hardware and software.
Provide troubleshooting and information to vendor-related activities and Operation’s equipment
Assign incoming requests to the team, organizing, prioritizing actions and monitoring team resources so that customer expectations and deadlines are met.
Assists in developing departmental policies and procedures in consultation with the Operation’s management
Amenable with flexible working hours (e.g. coverage for Kenya, US, UK time zones and other time zones)
Work collaboratively with the wider Operations and IT Teams within the region and globally.
About You
Essential Experience and Knowledge
2 – 5 years of experience in similar roles with relevant tertiary/industry qualifications
Ability to manage multiple requests and problems at once and to be able to work within prioritised frameworks.
Ability to learn and implement new Operations technology (software and hardware), analysis of technical issues, and assess customer support needs
Liaison with software vendors for problem solving, applying patches, etc.
Flexibility when working across multiple time zones within Asia Pacific.
Time management and communication skills (both written and oral)
Strong delivery outcomes and customer service focus.
Willing to work in night shift (From 10:00 PM to 7:00 AM Philippine Time, but must adjust to Daylight saving)
Why join DT Global?
At DT Global, we are committed to the ongoing professional and personal development of all our people, helping them grow and reach their full potential. Harnessing their talent, maximising their contribution, and rewarding performance are all integral to our success.
We welcome your interest in joining the DT Global Asia Pacific team.
HOW TO APPLY
Click the 'Apply Now' button.
Please submit
1) Your CV
2) A cover letter outlining your suitability to the role
APPLICATIONS CLOSE on 25 May 2026 Monday, 11:59 pm Manila time
Should this role be of interest, we encourage you to apply as soon as possible. Kindly note only shortlisted applicants will be contacted.
People with lived experience of the regions in which DT Global operates are strongly encouraged to apply. DT Global welcomes applications from individuals with diverse backgrounds including First Nations peoples, diverse Sexual Orientation, Gender Identity and Expression, and Sex Characteristics (SOGIESC), and people with disabilities.
We take a zero-tolerance approach to sexual exploitation, abuse and harm of adults and children; fraud, corruption and bribery; modern slavery; and any form of exploitation across our operations, partnerships, and supply chains. We uphold the highest standards of integrity and expect the same of those we work with.
Engagement with DT Global is subject to formal background screening, criminal record checks, employment verification, and periodic compliance checks. All DT Global staff receive safety, compliance, safeguarding and integrity training, and we expect our personnel and partners to always act in alignment with our company values.