Senior Business Systems Analyst

As a Senior Business Systems Analyst, you will play a critical role in driving the implementation and adoption of our enterprise-wide business systems, including CRM, ERP, and other mission-critical applications. You will work closely with cross-functional teams to analyze business requirements, design solutions, and ensure seamless integration and optimization of these systems to support the company's strategic objectives. Key Responsibilities: - Collaborate with business stakeholders to understand their needs and translate them into functional and technical requirements - Design and implement solutions that improve operational efficiency, streamline processes, and enhance data integrity - Develop and maintain system documentation, including process flows, user guides, and training materials - Provide technical support and troubleshooting for end-users, ensuring timely resolution of issues - Continuously monitor system performance and identify opportunities for process improvements or system enhancements - Participate in the selection and implementation of new business systems, including leading configuration, testing, and deployment efforts - Serve as a subject matter expert and provide guidance to the broader IT team on best practices and industry trends

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