BDC Admin

Job Summary

The BDC Administrator provides administrative and operational support to the Business Development Center. This role ensures accurate lead management, CRM integrity, reporting, and process compliance to support sales performance and customer experience.

Key Responsibilities

• Manage and distribute inbound leads through the CRM system

• Maintain accurate customer records and data integrity

• Monitor BDC call activity, appointments, and follow-ups

• Generate daily, weekly, and monthly performance reports

• Audit lead response times and appointment show rates

• Support BDC agents and managers with scheduling and workflow coordination

• Ensure compliance with dealership processes and manufacturer standards

• Troubleshoot basic CRM issues and escalate when necessary

• Assist with onboarding and training documentation for new BDC staff

Required Skills & Qualifications

• High school diploma or equivalent 

• 1 year of administrative, CRM, or BDC experience (automotive preferred)

• Proficiency with CRM systems (DealerSocket, VinSolutions, Salesforce, etc.)

• Strong attention to detail and organizational skills

• Ability to analyze data and create performance reports

• Excellent communication and time-management skills

• Comfortable working in a fast-paced, sales-driven environment

Preferred Qualifications

• Automotive dealership experience

• Experience with call tracking and lead management tools

• Knowledge of sales KPIs and BDC performance metrics