Drata Technical Support Representative

Our Customer Success team is excited to be adding to the Technical Support team! In this role you will work on technical issues, troubleshoot and guide a wide range of customers to successfully utilize our platform You will work on a close knit team with a history of success building, scaling and supporting Drata's customer success arm–which is second to none (check out the reviews!) There are two TSR roles open with differing working hours. One role will be 7am-3pm Pacific and the other will be 9am-5pm Pacific. You will be required to select which time frame works best for you in the application Become a technical product knowledge expert on our platform, products, and services with guidance from our Senior team members Help our customers with fully deploying Drata into their organizations. That involves troubleshooting with Drata itself to solving contextual issues related to a user's cloud infrastructure, version control, IdP, HRIS, and endpoints within their environment Serve as a technical expert when covering correspondence via live chat, email, and video Provide customer service to a wide range of customers, from small businesses to big enterprises and educational institutions Work alongside our customer success managers to help customers complete full rollouts of Drata and, occasionally, work with sales to facilitate upsell opportunities Channel feedback to the rest of the company, especially when collaborating with our product and engineering teams to troubleshoot and define issues, and track their impact and fixes Contribute to the ongoing internal learning and success of our team by sharing knowledge through mentorship and collaboration

Drata enables companies to manage compliance easily, by automatic monitoring and evidence collection, building a single picture of risk across the company. The company has several competitors offering compliance automation solutions, including Vanta and Secureframe , but Drata is unique in automating the tasks themselves rather than generating notifications for teams to action. This approach has garnered Drata a client base of thousands of companies including bambooHR, Notion and Abnormal. Drata has grown swiftly since its 2020 founding. Iconiq Growth and GGV Capital have led Drata's impressive funding rounds. It intends to use its influx of cash to invest heavily in research and development, and to roll out new features for auditors and startups.