Amazure Technologies Pvt Ltd
Website:
amazuretec.com
Job details:
DESCRIPTION
Location : Pune
Mode : Work from Office
Shift: 24×7 Rotational (including night shifts)
Experience: 2+ Years
Role Objective
Provide round-the-clock monitoring and first-level support for IT Disaster Recovery systems to ensure adherence to RPO/RTO targets, prompt incident response, and continuous DR readiness through defined runbooks and automation.
Key Responsibilities
- · Monitor RPO/RTO dashboards, replication health, backup status, and DR alerts on a 24×7 basis
- · Proactively identify and report replication lag, failures, or DR-related anomalies
- · Log and manage DR incidents and alerts in ITSM tools (ServiceNow or equivalent)
- · Execute first-level troubleshooting as per SOPs and automation runbooks
- · Coordinate with L2/L3 teams (Infra, Network, Storage, Application) for resolution
- · Perform shift handover, update logs, and maintain incident tracking
- · Support scheduled DR drills and validation activities
- · Ensure evidence collection for audit and compliance requirements
- · Regular DR readiness activities and reporting
- · Prepare MIS & Reporting
Technical Skills (Mandatory)
- · Basic understanding of DR concepts (RPO, RTO, DR drills)
- · Exposure to monitoring tools (infra / application / DR dashboards)
- · Experience with ITSM tools (Incident & Change Management)
- · Basic knowledge of Windows / Linux environments
Good to Have
- · Awareness of DR tools (Zerto, SRM, ASR, Veeam, NativeCloud DR)
- · Exposure to cloud platforms (Azure / AWS / GCP)
Behavioural Skills
- · Strong communication & documentation skills
- · Willingness to work in rotational shifts
- · Alertness, discipline, and escalation mindset
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