Customer Success Associate

Responsibilities: 
● Conduct product demonstrations at hospitals to showcase the capabilities and benefits of the device. 
● Product installation and provide troubleshooting support for devices. 
● Perform site assessments and communicate device requirements to the remote team. 
● Train healthcare professionals, including nurses and doctors, as well as patients, on the use of the Dozee device and the patient monitoring dashboard. 
● Coordinate with the remote team, providing detailed updates on activities conducted during site visits. 
● Establish and maintain strong relationships with healthcare professionals, ensuring effective communication and collaboration. 
● Assist in ad hoc operational task, as required 

Requirements: 
● Graduation /Diploma ( Science / ITI preferred) 
● 0-2 years of field operations/ field sales experience from healthcare or hospital industry. 
● Open to travel within the city . 
● Open to working inside hospital wards and work in night shifts- occasionally as required, 
● Good communication skills and fluency in local languages 
● Prior experience of working with nurses/doctors is preferred 
● Candidate should have basic understanding of operating a computer 
 
Additional good-to-have(s) 
● If you have experience in the hospital/ healthcare segment 
● If you have experience in working with startups