Data Analyst (Contact Center-Hybrid)

The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. You will report to the Manager, Data Analytics and be based in Princeton, New Jersey. We encourage anyone that wants to join us in our mission to apply. You Will: Develop and provide reporting and relevant management information to all areas of the business. This includes static and scheduled reporting and the analysis, evaluation and documentation of business requirements for new and existing reports and processes and challenging and improving the systems/processes currently in place. Support the Manager, Data Analytics in the delivery of their key responsibilities. Deliver Reports and Analysis within agreed Service Level Agreements. Support stakeholders in the understanding and application of performance statistics. Highlight trends to management. Design and develop accurate and appropriate management information/business intelligence for distribution to internal stakeholders. Update and maintain relevant working tools and materials. Undertake quality control and accuracy checks/audits. Monitor and report on performance against internal and external Service Level Agreements. Maintain Management information systems – contribute to the design and implementation of operational management information systems. Support Quality Management Information. Develop Service Delivery Review packs. Design, research and build presentations for Departmental managers to interface with the wider business. Support projects by providing reports and analysis to measure the success of new initiatives.

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).