Description
The Surveillance Agent contributes to an environment of collaboration in which Surveillance supports partner departments within NRSI, providing outstanding service to all guests. Providing both customers and employees with a fair, safe and secure gaming experience by creating accountability to company policies and procedures, as well as appropriate laws and regulations, is the Surveillance Department’s number one priority.
Requirements
Job Requirements:
- At least 21 years of age;
- Bachelor’s degree or higher preferred;
- At least one year of prior experience in Gaming Security/Surveillance preferred;
- Nice, friendly, and willing to work attitude;
- Possess excellent critical thinking and communication skills;
- Ability to work independently and to organize, prioritize tasks and assignments;
- Demonstrate approachability, appropriate decision-making skills, integrity and trustworthiness;
- Working knowledge of Gaming and Surveillance standards;
- Ability to work flexible hours and varying shifts as business needs dictate;
- Ability to sit and operate computer and video monitoring equipment for long periods of time;
- Ability to sit and/or stand for extended amounts of time.
Job Responsibilities:
- Access control system;
- Com operations;
- Basic computer operations - Word, Excel, Etc., archiving video;
- Basic drop procedures – Resort, basic drop procedures – Tavern;
- Basic gas station operations, basic hotel operations, basic resort operations, basic tavern operations;
- Basic investigation, bolo's, detention of person, minor on property, robbery/ panic button response;
- Close watch reviews;
- Customer service;
- Employee injuries & slip and falls, patron injuries & slip and falls, First-Aid - CPR, AED;
- Gaming Control (GCB) Agent requests, request for assistance - outside agency;
- Itrak;
- New Incident Notification Management;
- On shift procedures; proactive monitoring of surveillance cameras, safety & inspections;
- Operation of Surveillance Indigo, Intellex, Samsung 2011, Wave Server;
- Property damage, written reports;
- SolarWinds - responding to tickets, ticket transfers to other departments;
- Surveillance reviews - external investigations, surveillance reviews – internal;
- Title 31 - Basic understanding;
- Perform other duties as assigned.
Summary
The Surveillance Agents hired will work under the supervision of the Surveillance Manager.