DOTNET Engineer L2 Application Support
OptimHire
- Location
- Pune City, Maharashtra, India
- Job type
- Part-time
Required skills
- digital products
- full-stack
- service delivery
- technical support
- ServiceNow
About the role
Website:
Job details:
Job Description
- .NET Engineer – L2 Application Support
About Us
- For us, employee-centric values come first, and we prioritize the well-being of our employees and contractors above all else. We’re committed to building a progressive work culture that values camaraderie, work-life balance, empathy, and the physical and mental well-being of our people.
- Our focus is to create a work environment where employees feel comfortable, confident, and empowered—giving them the ownership, space, and autonomy they need to succeed.
- We firmly believe that when we take great care of our employees, they in turn take exceptional care of our clients. This drive for innovation leads to natural success. That’s why we work exclusively with clients who share our commitment to employee-centric values.
- As a progressive consulting firm, we prioritize both employee well-being and client progression—all while ensuring that we have fun along the way. And yes, we also develop breakthrough digital products for our global clients.
Job Overview
- We are looking for a Mid-Level .NET Engineer – L2 Application Support with 3–7 years of experience to join our Level 2 (L2) Application Support team.
- The role focuses on supporting production .NET applications with multiple integrations, handling ServiceNow queues, resolving minor issues, and collaborating with L3 teams for advanced technical matters.
- The ideal candidate has hands-on experience in L2 technical support, is comfortable working in a ticket-driven environment, and is available to support CET-aligned working hours (12:30 PM – 9:30 PM IST).
Responsibilities
- Monitor the L2 support queue in ServiceNow during agreed CET-aligned support hours as defined in the SOW
- Respond to incoming support tickets, including:
- Access requests
- Basic configuration tasks
- Minor application issues
- General user clarifications
- Perform initial analysis, triage, and problem identification to determine resolution paths
- Apply code fixes or configuration-level corrections
- Handle code enhancements along with support tickets, hence candidate should be good with software development as well
- Redirect or escalate tickets to appropriate ServiceNow queues (L1, L3, or other functional teams) when required
- Support .NET-based applications with multiple system integrations in a production environment
- Collaborate closely with the Client’s L3 team for issues requiring code changes or new feature development
- Ensure accurate documentation, timely updates, and status communication within ServiceNow
- Provide simple reporting on ticket volumes, categories, priorities, and resolution status
Required Qualifications
- 3–7 years of professional experience in .NET Engineer – L2 Application Support
- Strong hands-on experience with .NET Framework / .NET Full-Stack applications
- Proven experience supporting production applications in an L2 support model
- Hands-on experience with ServiceNow (queue monitoring, ticket handling, escalation)
- Understanding of application integrations and support workflows
- Ability to troubleshoot application-level issues and perform root-cause analysis
- Willingness to work in CET-aligned support hours (12:30 PM – 9:30 PM IST)
- Preferred Qualifications
- Prior experience working in managed services or application support projects
- Exposure to ITIL processes or service delivery frameworks
- Experience supporting applications for international clients
What’s In It For You
- Opportunity to work on a technically challenging and impactful landscape
- Join a values-driven, employee-centric organization
- Work in a growing startup delivering breakthrough digital products
- Exposure to an international distributed work environment
- Remote-first setup with optional collaboration at the Baner, Pune office
- Direct exposure to large client organizations
- Collaborative and supportive team environment
- Professional development and continuous learning opportunities
- Competitive salary and strong work-life balance
Click on Apply to know more.
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