Senior Manager, Remote Assistance, Labs

DoorDash Labs is an independent team within DoorDash. We're hiring an experienced leader to build our fleet management and service planning functions for robotics solutions solving business problems. If you have experience applying robotics solutions to a service loved by millions of people, then we want to talk to you! You will be the head of Remote Assistance Operations at DoorDash Labs. You will lead a multinational function responsible for assisting our robots in testing and in commercial deployment. You will report to the Sr. Director, Robot Operations in our DoorDash Labs organization. You must be located in the Bay Area, CA or the Greater PHX Area, AZ and is a hybrid in-office and remote role with expectations of 60%+ in-office. You're excited about this opportunity because you will… Foster a safety-first approach to all things Remote Assistance Lead daily, weekly and monthly operational meetings to review and lead operational performance improvements Work with Product and Engineering to roadmap and implement ongoing tooling and workflow improvements Work with Local Operations to ensure workflows and operational handoffs are seamless with increasing scale Coordinate multi-city teams and implement multinational operations to provide functional redundancy and deliver consistent, cost-effective performance Model labor needs including autonomy improvements and scale of operations Maintain accountability and uptime of specialized functional equipment and terminals You may flex to nights or weekends to oversee and spot check the team We're excited about you because you have… 8+ years of work experience Experience leading remote assistance or operational programs, including large teams Prior experience in robotics or autonomous vehicles Experience with custom Remote Assistance platforms, JIRA, Slack and other tools Believe in 1% improvement every day

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.