Senior Associate, Customer Experience

DoorDash is looking for a talented Senior Associate to join their Consumer Experience team, focusing on the critical area of credits and refunds.This position is perfect for someone who wants to bridge the gap between brilliant ideas and real-world execution. You will be responsible for the entire lifecycle of a project, from initial analysis to final implementation and measurement. Your key responsibilities will involve: Strategic Development: You will partner with cross-functional teams—including product, engineering, analytics, and customer experience—to refine and innovate credits and refunds policies. Data-Driven Analysis: A core part of your role will be independently digging into data to uncover insights and identify opportunities for improvement. Proficiency in pulling your own data using SQL and building models in Excel is essential. End-to-End Project Ownership: You will take your recommendations from concept to completion. This includes everything from data analysis and creating a budget to aligning stakeholders, implementing policy changes, and measuring the results of your work. Innovative Problem-Solving: You will be encouraged to challenge the status quo and develop novel solutions to complex problems, resisting "how it's always been done" thinking.