Associate, Customer Enablement

The Customer Enablement team at SevenRooms builds the programs, automations, and insights that help restaurants get value from the SevenRooms platform faster. We test ideas and innovate quickly, using data to create and refine scalable, repeatable journeys that guide customers to unlock measurable ROI. Our team is responsible for increasing customer ROI by designing campaigns and programs that accelerate activation and deepen adoption of value-driving features for thousands of hospitality operators globally. The Associate, Customer Enablement will help our customers realize more value from the SevenRooms platform. You'll sit at the intersection of Customer Success, Onboarding, and Product, using data and tools to launch targeted programs to increase feature adoption, surface ROI insights, and make it easier for Customer Success teams to take the right actions at the right time. This is an ideal role for someone who loves digging into data, building and optimizing journeys, thinking creatively to drive outcomes, and translating adoption signals into playbooks that drive product adoption and customer ROI at scale. In this role, you'll execute customer lifecycle communications, build and QA automated journeys in Gainsight, run adoption and activation reporting, and help operationalize insights through playbooks and workflows. In your first 90 days, you'll learn our systems and products, run baseline reporting, and begin executing onboarding and triggered email journeys. As you ramp, you'll take end-to-end ownership of customer communications and journey logic, partnering with CS and onboarding leaders to drive stronger activation, improve adoption of key features, and maintain clear documentation to ensure automations scale globally across customer segments and regions.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.