Customer Service Representative

Job Summary: Provide service to customers & technicians in the automatic door industry.

Duties & Responsibilities:

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from Door Controls USA. They also provide solutions that fit those individualized situations & prioritize the customers’ needs at each step of the process.

 A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, & resolve any emerging problems that our customer accounts might face with accuracy & efficiency.

A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, & follow up to resolve any issues our customers experience.

• You will provide customer service via telephone, email, & our online chat
• You will diagnose problems & provide solutions at the source i.e., parts identification
• You will interact as telephone support with customers providing parts sales
• You will perform order entry through Microsoft Dynamics
• You will perform accurate data entry when establishing new customers, & updating current customer information, such as contacts, phone numbers, addresses shipping information, & billing information
• You will constantly work to increase product
• You will provide accurate, valid, & complete information & solutions by using the correct methods/tools that are provided for you
• Other duties as assigned

Required Skills/Abilities:

• Excellent verbal & written communication skills.
• Strong phone contact handling skills & active listening
• Customer orientation & ability to adapt/respond to different types of characters
• Excellent interpersonal & customer service skills.
• Excellent organizational skills & attention to detail.
• Ability to multi-task, prioritize, & manage time effectively
• Above average data entry skills
• Ability to function well in a high-paced & at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Bilingual/fluent in Spanish is a plus.

Education & Experience:

High school diploma or equivalent.

At least two years customer service-related experience required.

Physical Requirements:

Prolonged periods of sitting at a desk & working on a computer.