Website:
droidal.ai
Job details:
DROIDAL.AI
Agentic AI for Healthcare Revenue Cycle Management
Delivery Manager - RCM AI
Where Deep RCM Expertise Meets Agentic Transformation
Location: Chennai or Coimbatore
Experience: 12+ years
Function: Delivery & Client Transformation
About the Role
You understand revenue cycle the way few people do. You have lived the daily reality of eligibility checks
that stall, prior authorizations that pile up, claims that deny for reasons that should not exist, and accounts
receivable that ages while teams scramble. You have led the people who fight those battles — and you
have likely wondered why so much of this work still depends on humans performing the same repetitive
tasks again and again.
At Droidal.ai, we asked the same question, and we built the answer: AI agents that take on revenue cycle
workflows end to end and actually perform the work. We are now looking for someone who has been in
the trenches of healthcare RCM to lead how we deliver that transformation to our provider clients.
This is a Delivery Manager role - but it is best understood as the bridge between hard-won RCM domain
expertise and the future of how revenue cycle work gets done. You will be the person providers trust to
understand their operations deeply and to deliver agentic transformation that measurably improves their
financial outcomes.
Why This Role Is Different
Most delivery roles manage tickets and timelines. This one calls for something rarer: a leader who can sit
across from a provider’s Vice President of Revenue Cycle, speak their language fluently, diagnose where
workflows break, and then orchestrate AI agents and delivery teams to fix them.
If you are a subject-matter expert or operations leader at a large RCM billing company - or you run revenue
cycle operations for a health system - the proposition is straightforward. You have mastered a domain that
is about to be transformed, and you can either watch that transformation unfold or lead it. Here, your deep
knowledge of denials, coding, AR, and payer behavior becomes the engine that makes AI deliver real
results.
Key Responsibilities
• Client Facing - Serve as the trusted delivery partner for provider clients, understanding their revenue
cycle operations deeply and keeping client satisfaction consistently high while ensuring measurable
financial impact.
• Delivery Management and Lead agentic transformation. Take ownership of how Droidal’s AI agents
are deployed across client RCM workflows - translating operational challenges into automation that
delivers results.
• Provide RCM expertise. Bring subject-matter authority across the end-to-end revenue cycle: front
end (eligibility, prior authorization, registration), mid-cycle (coding, charge capture, clinical
documentation integrity), and back-end (claims, denials, AR follow-up, payment posting).
• Manage and grow people. Build, mentor, and motivate delivery teams, leading with clarity and care
to make transformation real for clients.
• Partner across the business. Work with product and engineering to channel client needs into how
our agents evolve, and with client partners to ensure delivery consistently exceeds expectations.
• Apply a consulting mindset. Diagnose before prescribing, and frame every engagement in the metrics
providers care about - clean claim rate, denial rate, days in AR, and cost to collect.
What You Bring
• 10+ years in healthcare revenue cycle management, with deep, hands-on expertise across the end-to
end cycle.
• Proven experience as a Delivery Manager, RCM operations lead, or subject-matter expert at an RCM
billing company, BPO, or healthcare provider.
• Strong command of front-end, mid-cycle, and back-end RCM workflows, payer dynamics, and the
metrics that define success - clean claim rate, denial rate, days in AR, and cost to collect.
• Demonstrated people-management experience building, leading, and mentoring operational delivery
teams.
• A consulting mindset: you diagnose root causes, design solutions, and communicate in outcomes.
• The ability to engage credibly with provider executives, including VP of Revenue Cycle, CFO, and
operations leadership.
• Excellent communication, stakeholder management, and client-relationship skills.
• Familiarity with, or strong curiosity about, AI, automation, and their impact on healthcare operations.
• A bachelor’s degree is required; relevant RCM certifications such as CRCR, RHIA, or CPC are a strong
advantage.
• Willingness to be based in Chennai or Coimbatore, with client interaction as required.
What Makes You Stand Out
You have owned the metrics that keep a revenue cycle leader up at night, and you have moved them in the
right direction. You have sat with a frustrated provider client and left them confident. You think in root
causes rather than symptoms. And somewhere in you there is a builder who would rather shape the future
of revenue cycle than continue managing its present.
Why Droidal.ai
We sit at the frontier of agentic AI for healthcare - deploying agents that providers are using to transform
revenue cycle operations and see real, measurable results today. You will join early enough to influence
how we deliver, with the autonomy to run your clients and teams as if they were your own business. This is
not a delivery seat to fill; it is an opportunity to help redefine how revenue cycle work gets done.
Ready to turn your RCM expertise into the future of healthcare operations?
Apply now or reach out directly. We would be glad to meet the person who has been waiting for exactly
this role.
Droidal.ai is an equal opportunity employer. We welcome applicants of all backgrounds.
Click on Apply to know more.
