Zuora Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are seeking a Software Developer to join our Application Engineer Team. The software engineer will be responsible for designing, implementing, and maintaining Zuora subscription billing and payment solutions for our customers. The successful candidate will have a strong understanding of Zuora and its API, as well as experience with integrating Zuora with other systems.

This position is an individual contributor reporting to the Director of Engineering, Applications.

Responsibility 

• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing and Zuora Payment

• Develop and configure Zuora’s Product Catalog, including rate plans and pricing models, to meet business needs and support billing processes

• Design and develop custom workflows in Zuora to automate business processes, streamline operations, and improve efficiency

• Ensure the security and integrity of Zuora’s environment by implementing best practices and security measures

• Create and maintain customizations within Zuora using the Zuora API and the Zuora Object Query Language (ZOQL)

• Use Workflow APIs, Use Liquid expressions in Workflow, Using Data/Object Query or Fetch Query Workflow

• Design and implement payment solutions using payment methods like Credit Card, Alternate Payment Methods (APMs), ACH, Direct Debit etc. Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, Network Tokenization etc.

• Work with product managers to gather business requirements specially Product Led Growth, E-Commerce Purchase, Usage Billing, Billing and Payment etc

• Configure and manage notifications within Zuora to keep stakeholders(internal and external) informed of key events and updates

• Create detailed and clear requirement documentation, process flows, wireframes, and other artifacts as needed to communicate requirements effectively

• Customize and design invoice templates in Zuora to align with branding guidelines and meet customer requirements

• Provide expertise and guidance on billing processes and best practices, leveraging domain knowledge to drive optimal solutions

• Collaborate with the project team and provide regular updates on progress, challenges, and recommendations

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic 

• Master's degree in Computer Science, Engineering

• 6+ years of experience working with Zuora and focused experience in Zuora Subscription Billing and Payment Solutions

• Experience  designing and implementing Zuora Workflow using the best practices like processing complex data using Lamda function, Object Query, Retrieve Query functions, Liquid-based operations

• Experience implementing Zuora Order Harmonization specially working in transition from Zuora Subscription Billing to Zuora Order Harmonization model and changing the APIs underneath

• Experience integrating Zuora with other systems such as Salesforce and Avalara including Zuora 360 Sync

• Experience working with Advanced Consumption Billing using features like Prepaid with Drawdown, Minimum Commitment etc

• Experience with customizing Zuora using the Zuora API and ZOQL 

• Experience with Zuora development, including Product Catalog, workflows, Security, Notifications, and Invoice Templates

• Understanding of the Zuora platform, Zuora Admin, Zuora objects, Workflow and APIs.

• Understand Payments Methods like Credit Card, Alternate Payment Methods, ACH, Direct Debit etc

• Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, Tokenized Transactions etc

• Functional & technical familiarity of the end-to-end quote-to-cash process, with experience delivering major business transformation initiatives (SaaS Platform)

• Understanding of Agile methodologies) and best practices

Preferred 

• Zuora Admin and Architect certifications

• Communication and collaboration skills, with the ability to engage with stakeholders at all levels

• Self-motivated and able to work independently, with a strong commitment to meeting project deadlines and delivering high-quality results

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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