Sales Engineer

Overview

Company name: DocketAI | HQ Location: 567 University Ave, Palo Alto, CA | Website | LinkedIn

Role: Sales Engineer

• Salary: Rs. 25-55 lakhs per annum
• Experience: 3-5  years
• Location: Remote
• Type: Full-time

We seek a skilled Sales Engineer to act as a key liaison between our Customer Success team and Product, Engineering, and Product Intelligence teams. In this role, you will perform in-depth root cause analysis (RCA) on customer issues, using database queries and internal tools. Your technical expertise will enable you to debug problems, explain complex issues related to AI models (especially LLMs), and present the findings in a way that is understandable to both technical and non-technical stakeholders.

Key Functions:

1. Root Cause Analysis (RCA): Conduct detailed investigations into customer-reported issues using SQL queries, logs, and internal tools to identify the root cause of technical issues, focusing on AI-driven functionalities.
2. Pre-Sales and Post-Sales Support: Work closely with the Customer Success and Go-To-Market teams to support both pre-sales and post-sales efforts by providing technical expertise and ensuring smooth customer onboarding and issue resolution.
3. Cross-Team Collaboration: Partner with Product, Engineering, and Product Intelligence teams to resolve technical issues, improve product features, and enhance system integrations based on feedback from the field.
4. Customer Communication: Explain complex technical issues (especially those involving AI models and LLMs) to non-technical customers in a clear and digestible way.
5. Solutions Design: Collaborate with customers and internal teams to design and recommend solutions that address customer needs while also improving overall product functionality.
6. Documentation: Create detailed records of RCA findings, technical solutions, and customer-facing documents to assist in ongoing support and knowledge sharing.

Qualifications and Skills:

1. Educational Background: Bachelor’s degree in Computer Science, Information Systems, or a related field.
2. Technical Expertise: Strong experience with SQL for querying databases, and familiarity with debugging processes using internal tools. Knowledge of AI models, particularly LLMs, is a significant advantage.
3. Experience: Minimum of 3-5 years as a Solutions Engineer, Sales Engineer, or a similar customer-facing technical role.
4. Communication Skills: Ability to translate complex technical findings into simple, actionable explanations for non-technical users, including customers and internal teams.
5. Problem-solving skills: Strong analytical and problem-solving skills, with a focus on diagnosing and resolving technical issues quickly and efficiently.
6. Collaboration Skills: Proven ability to work across teams, especially between sales, engineering, and customer-facing roles, to drive issue resolution and enhance product offerings.

About us
Meet DocketAI, the world's first AI Sales Engineer platform.

DocketAI, your personal AI Sales Engineer, empowers AEs to win more. It provides instant sales answers, automated RFP responses, and insights from top producers. Powered by the Sales Knowledge Lake™, Docket unifies your company’s sales data with genAI. Transforming sales productivity and win rates.

DocketAI is SOC 2 Type 2, GDPR and ISO 27001 certified, and doesn't train on customer data.