Technical Support Analyst

As a Technical Support Analyst, you will assist customers with technical issues, provide troubleshooting support, and ensure customer satisfaction through timely follow-ups and effective communication. Summary Generated by Built In Artificial Intelligence. Actual Impact. At Docebo, AI isn't just a buzzword — it's how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower). We're building the future of learning, and we're doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people — not just in theory — you're in the right place. Still thinking it over? At Docebo, values aren't just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn. About This Opportunity: As a Technical Support Analyst (Italian speaking!) you're a Docebo product expert and the first point of contact for customer issues and questions. Why this job? As a Technical Support Analyst, you can be the game changer in a customer's day. You will be helping with technical issues or answering questions that help clients utilise their system to the fullest potential. It is your job to ensure our customers have their questions answered, their system up and running, or their technical concerns alleviated. As a Technical Support Analyst, some of your responsibilities may include: Addressing customer issues by taking inbound chats, working live with customers through our chat functionality, ticketing systems, video/screen sharing, and other means of communication. Troubleshooting issues by asking clarifying questions and gathering information that lead to the root cause of the issue. Taking appropriate action that leads to quickly resolving issues and advocating for the customer when escalations are required. Following up with customers in a timely manner. Researching a technical issue using your troubleshooting skills and/or escalating to another technical team member. Having meaningful conversations with customers to manage their expectations on response and resolution times

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.