Customer Service Agent - Frontline Airport Support

As a Customer Service Agent, you'll be the face of dnata, assisting travelers with their journey at check-in, boarding gates, and arrival terminals. Responsibilities: Welcome and guide passengers at terminals Support baggage handling and flight inquiries Coordinate with airline staff for smooth boarding Maintain top-level service standards Minimum Requirements: Fluency in English (spoken and written) Additional language skills are a plus A-levels or High School completion Customer service or hospitality background preferred

dnata (Dubai National Air Transport Association) is recognized globally as a leader in air services. Operating in over 35 countries, dnata handles everything from passenger services to cargo logistics and airport operations.