Intake Specialist

The Role

DK Law is a top-rated Personal Injury Law Firm in California representing plaintiffs in cases involving car, truck, motorcycle, and rideshare accidents. We are seeking a talented Intake Specialist to serve as the first point of contact for potential clients and play a critical role in converting inquiries into retained cases.

This role requires excellent communication skills, empathy, and strong judgment. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced, high-volume legal environment while maintaining professionalism and compassion.

What You Will Do

• Serve as the first point of contact for the firm by answering incoming calls, emails, and online inquiries
• Conduct initial consultations and assess case viability based on firm criteria
• Gather, document, and verify essential client and accident information accurately
• Enter and maintain detailed client data in the firm’s case management system
• Communicate clearly and compassionately with prospective clients during stressful situations
• Address general questions regarding the firm’s services and intake process
• Maintain strict confidentiality and adhere to ethical and legal guidelines
• Assist with marketing follow-ups and lead tracking
• Work efficiently in a monitored, performance-driven environment
• Role may include other relevant duties as assigned

What We’re Looking For

• Bachelor’s degree highly preferred
• 1–2 years of customer service experience in an office environment
• Prior experience in legal intake, personal injury, customer service, or sales strongly preferred
• Strong attention to detail and documentation accuracy
• Proficiency in Microsoft Outlook, Excel, and Word
• Familiarity with standard office administrative practices and procedures
• Excellent phone etiquette and interpersonal communication skills
• Ability to multitask, prioritize, and meet deadlines in a fast-paced setting
• Comfort working with productivity monitoring tools
• Positive, upbeat, and professional attitude
• Familiarity with legal terminology and case management systems is a plus
• Bilingual skills such as Spanish, Korean, or Chinese are highly preferred

Why DK Law?

This is a full-time, in-office opportunity at our Costa Mesa HQ, and we’re proud to offer top-tier benefits and a work culture that supports your growth:

• Firm-paid medical, dental, vision, and life insurance after 60 days
• 401(k) with 3% company match after 1 year
• 2 weeks of PTO accrued after 90 days
• Access to our state-of-the-art on-site gym
• Career pathing and development opportunities
• A passionate, driven team that actually enjoys working together

Schedule

Schedule:

• Monday – Friday
• 8-hour shift
• 100% in-office

Equal Opportunity Employer Statement

The Company is an equal opportunity employer and considers all qualified applicants without regard to any characteristic protected under applicable federal, state, and/or local law or ordinance, including, without limitation, race, color, religion, creed, sex, gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding or related medical conditions, marital status, registered domestic partner status, family-care status, veteran status, military status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information, or sexual orientation.