Service Manager

Divisions Maintenance Group (DMG) is seeking a talented and experienced Service Manager to join our growing team. As a Service Manager, you will be responsible for overseeing the efficient and effective delivery of our services to our customers. This includes managing a team of service technicians, coordinating with customers to ensure their satisfaction, and continuously improving our service delivery processes. Key Responsibilities: - Manage a team of service technicians, including scheduling, training, and performance management - Serve as the primary point of contact for customers, addressing their concerns and ensuring their satisfaction - Develop and implement strategies to optimize service delivery, including process improvements and cost-saving measures - Collaborate with other departments, such as sales and operations, to ensure seamless service delivery - Analyze service data and metrics to identify areas for improvement and make data-driven decisions - Ensure compliance with all relevant laws, regulations, and company policies Required Qualifications: - 3-5 years of experience in a service management or operations role, preferably in the facilities maintenance or construction industry - Strong leadership and people management skills, with the ability to motivate and develop a team - Excellent customer service and communication skills, with the ability to build strong relationships with clients - Proficient in using technology and software to manage service operations, such as work order systems and customer relationship management (CRM) tools - Analytical and problem-solving skills, with the ability to identify and address issues proactively - Bachelor's degree in a relevant field, or equivalent experience

Divisions Maintenance Group (DMG) is a leading provider of facilities maintenance and construction services. We serve a wide range of clients, from small businesses to large enterprises, helping them maintain and optimize their facilities. Our team of dedicated professionals is committed to delivering high-quality service and exceeding our clients' expectations.