Customer Service Quality Executive (Remote)

What's Ditto? Ditto is a new offering from Finshots. We want to help millennials make better financial decisions. And we are starting with Insurance. With Ditto, you don't just compare insurance. You understand it. Narrow down choices. Avoid pitfalls and make better decisions. Ditto has been featured in LinkedIn's Top Indian Startups of 2022. Finshots is one of the leading financial newsletters with over 500K subscribers. What do we do at Ditto? We help people buy insurance. We explain health and life insurance in a language users understand We curate and offer personalized recommendations Who's backing us? We are funded by Zerodha- India's largest stockbroker Roles and Responsibilities Call monitoring and provide actionable insight to improve current processes Assist in developing, creating, and implementing quality processes Gather information to help improve advisor performance Provide feedback on the quality of advisor's recommendations Develop customer support quality standards Experience and Skills Experience of 0 - 3 years Strong communication skills Excellent customer service skills Prior experience in the Insurance Domain will be an added advantage Strong sense of ownership and leadership quality Excellent listening and analytical skills Ability to communicate and collaborate effectively

Ditto is a new offering from Finshots. We want to help millennials make better financial decisions. And we are starting with Insurance. With Ditto, you don't just compare insurance. You understand it. Narrow down choices. Avoid pitfalls and make better decisions. Ditto has been featured in LinkedIn's Top Indian Startups of 2022. Finshots is one of the leading financial newsletters with over 500K subscribers.