Implementation Specialist | REMOTE

**Implementation Specialist | REMOTE** Remote Join our talent pool to be considered for future opportunities / Full-time / Remote **Salary** $65,000 - $80,000 a year The starting compensation for this role is $65,000/year base + bonus based on NRR attainment **Powering Trade For The Emerging Cannabis Industry** Distru is a software platform streamlining the supply chain for the cannabis industry. Many of the top cannabis brands and distributors across the United States use our software to manage their entire operation and stay compliant with the state-selected track and trace system. We are growing rapidly with over $1B in transactions per year passing through our platform and are in a unique position to redefine trade in the growing cannabis industry. Our investors include , , and who have funded companies such as Shopify, Cruise, HelloFresh, Facebook, Slack, Opendoor, Warby Parker, Gusto, and more. **About the Opportunity** We are an intrinsically motivated team that works without ego, is constantly learning, and gains a deep sense of satisfaction when our customers email us thank you letters like this one: *"I can’t praise Distru enough, it’s head and shoulders above any platform I’ve encountered to date. Thank you for your persistence and providing us with the right tools."* You will be working closely with the customer success team and take ownership over making sure our customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to our competitive pay plan with equity, we will actively enable you to reach your career goals and grow with us. We are constantly learning and solving real problems for the cannabis industry. The success of this industry matters! This is a remote full-time opportunity. + Manage customers through onboarding driving education, solutions, and their perceived business outcomes + Manage a book of business of customers and drive account expansion, happiness and retention + Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate solutions + Update customer information in the customer service database during and after interactions + Stay updated on product knowledge and be informed of how it affects your customers + Appropriately manage accounts to maximize their revenue and value received + Break down customer workflows with high detail to isolate bottlenecks and recommend real-world creative solutions + Drive usage of new features and workflows + Give regular actionable product feedback/recommendations + Innovate on customer training with new or improved tools and strategies + Maintaining a high level of professionalism with clients and working to establish a positive rapport with every interaction + Work cross-functionally with customer success teammates, engineering, product, and sales **Desired Experience** + A strong desire to learn and succeed in supporting the cannabis industry and the operations in it + 2+ year experience in the cannabis industry or adjacent industry i.e. supply chain, wine/beer, ERP, etc. is a major bonus + Personally educated humans to use a tool or learn a concept + Proposes solutions, doesn't just point out problems + Organized and managed customer and/or peer relationships + Curiosity and/or deep knowledge of our customers and their business models + Exceptional organizational, presentation, and communication skills, both verbal and written Preferred not required + Previous experience using or working with ERP, supply chain, SaaS, or other Cannabis technology + Strong and proven track record of successfully managing client relationships and technical projects + Worked directly with a product and/or engineering team to prioritize customer requests + Financial background and/or working closely with a CFO + Enterprise-level onboarding customer management + Organized, grown, and managed a book of business to increase revenue + Managed a multi-step onboarding process **Benefits** + Medical, Vision and Dental insurance coverage for employee and dependent family members + Competitive Salary + Generous stock options with employee-friendly exercise terms and post-termination exercise window + 18 days Paid Time Off (We want you to use these!) + 11 Holidays + Working with successful and experienced teammates coming from top cannabis operations in the US + Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else

Distru is the modern seed to sale software trusted by hundreds of the top cannabis brands across the nation, giving them the ability to manage inventory, orders, and customer relations all from a single platform. Say goodbye to spreadsheets, centralize your data, and focus on the path to profitability. Built on decades of practical industry experience, we help improve margins, keep your operation compliant, and simplify your day. Our LIVE 2-way Metrc integration was built with this in mind. Distru communicates with Metrc multiple times per second to help you stay compliant. Distru features like one-click inline repackaging, granular cost accounting, and automating route generation help you save hundreds of hours per week. We continue to build on our integrations and partner ecosystems. Distru integrates with cannabis wholesale platforms like LeafLink, cannabis cultivation software like Trym, the major cannabis POS systems (Dutchie, Treez, and BLAZE,) and financial software like QuickBooks, all in order to streamline and centralize your day to day workflows. Our team shares your passion for the plant. We are for the plant, and for the people.