Customer Support Technician | REMOTE

**Customer Support Technician | REMOTE** Remote Join our talent pool to be considered for future opportunities / Full-time / Remote + Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales + Responding to support tickets and identifying their issues + Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem + Solving complex tickets with tools like SQL + Making video recordings of solutions for customers to have them watch + Jumping on the phone with customers to debug issues + Identifying common questions that should have a knowledge base article and helping us create that article + Master the tools we use in-house (i.e. Hubspot, Intercom, SQL) **Desired Experience** + A strong desire to learn and succeed in supporting cannabis operations + Excellent written communication skills + Comfort on the phone, strong email writing skills, and happy to handle objections + A good sense of humor and desire to have fun + Be willing to work specific hours to provide support coverage to our customers + Prior experience taking calls directly from customers in a technical support capacity + The ability to write about technical subjects clearly in a non-boring style + Proposes solutions, doesn't just point out problems + Proven to leverage tools to help solve problems i.e excel, software, etc. **Preferred not required** + Previous CRM experience, Hubspot is a plus + Previous experience using technical tools like SQL + Experience in the cannabis industry + Previous SaaS support experience + Hands-on experience managing customer issues through ticketing solutions (such as Intercom) + Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution **Benefits** + 18 days Paid Time Off (We want you to use these!) + Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members (US based employees) + Competitive Salary + Generous stock options with employee-friendly exercise terms and post-termination exercise window + Working with successful and experienced teammates coming from top cannabis operations in the US + Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else

Distru is the modern seed to sale software trusted by hundreds of the top cannabis brands across the nation, giving them the ability to manage inventory, orders, and customer relations all from a single platform. Say goodbye to spreadsheets, centralize your data, and focus on the path to profitability. Built on decades of practical industry experience, we help improve margins, keep your operation compliant, and simplify your day. Our LIVE 2-way Metrc integration was built with this in mind. Distru communicates with Metrc multiple times per second to help you stay compliant. Distru features like one-click inline repackaging, granular cost accounting, and automating route generation help you save hundreds of hours per week. We continue to build on our integrations and partner ecosystems. Distru integrates with cannabis wholesale platforms like LeafLink, cannabis cultivation software like Trym, the major cannabis POS systems (Dutchie, Treez, and BLAZE,) and financial software like QuickBooks, all in order to streamline and centralize your day to day workflows. Our team shares your passion for the plant. We are for the plant, and for the people.