Dispatch Associate - Buncha

Buncha

Website: gobuncha.com
Job details:

Buncha is a rapidly expanding social commerce and delivery platform transforming how customers connect with the stores they love. We deliver affordable, reliable groceries and household essentials through scheduled, community-driven deliveries. Our platform is built on four core values: being Neighborly to our communities, staying Dedicated to excellence, embracing Bold innovation, and communicating Authentically in all interactions.

What’s in it for you?

* Every day is different – working both independently and with a team

* 5 days working.

* Completely work from home profile.

* Health Insurance.

* Love the real and live dynamics of Google Maps, current situations to instantly decide on best solution.

What We’re Looking for?

● Have 2-5 years of experience with routing and dispatching in Onfleet or a comparable software.

● Minimum 2 years of prior experience in E-commerce Operations in a product-based company; start-up experience preferred.

● Possess an analytical, rules-based mindset.

● Be a flawless written and verbal communicator.

● Should be comfortable working in night shifts IST and rotational week-offs.

● Be fluent in English and have a strong mastery of proper grammar.

● Be comfortable with speaking on the phone daily with other team members.

● Have a high typing speed (60+ WPM) as excessive chat communication will be required.

● Be extremely comfortable and proficient in working with computers. You should be confident in your abilities to multitask with several software applications simultaneously.

● Be a quick learner who easily grasps new concepts and technical instructions. Should have expertise in understanding Google Maps.

● Be a self-motivated individual who can think outside the box and be willing to do a variety of tasks to help this company succeed.

● Highly motivated and self-managing with a passion for discovering/solving user problems.

● Able to ruthlessly prioritize and get things done.

● Someone who believes in moving fast, making some mistakes along the way, then learning from them quickly and moving forward.

● Open: We believe in radical candor and value everyone’s respectful point of view.

● Customer Obsessed: We believe in ensuring our users and partners always extract the maximum value from every interaction they have with our team, platform, and business.

What You’ll Be Doing?

● Manage shopper and driver shift schedules and modify them frequently in response to fluctuating delivery volume.

● Plan and optimize routes for drivers to ensure timely delivery or pickups while considering factors such as traffic, weather conditions, and customer locations.

● Track the progress of drivers and shoppers, monitoring their locations, status updates, and responding to any deviations from planned schedules or emergencies.

● Monitor and update our delivery capacity for future delivery windows to maintain alignment with available resources.

● Maintain accurate records of dispatch activities, including log sheets, incident reports, and operational data. Generating reports on performance metrics, such as on-time delivery rates or response times.

● Act as a central point of contact, receiving and prioritizing incoming calls, messages, and requests from customers, drivers, or field personnel.

● Work closely with our customer support team to ensure that any customer issues involving our shoppers and drivers are swiftly resolved.

● Coordinate responses to emergency situations, accidents, breakdowns, or other unexpected events by dispatching appropriate personnel or resources and notifying stakeholders as necessary.

● Appropriately escalate unresolved issues to the management team, displaying sound judgment of when an issue requires more resources to fix.

● Operate multiple software applications simultaneously. Utilizing dispatching software, GPS tracking systems, and communication tools effectively to streamline operations and improve communication between dispatchers, drivers, and customers.

● Provide training to new dispatchers on procedures, routes, software use, and equipment operation. Continuously updating knowledge of industry best practices and technologies.

● Collaborate with other departments such as product, engineering, and customer service, to streamline operations, resolve issues, and improve overall efficiency.

Click on Apply to know more.