r3 Consultant
Website:
r3consultant.com
Job details:
Job Roles & Responsibilities
1. Training Strategy and Leadership:
• Develop and implement a company-wide training and development strategy aligned with
business objectives, client needs, and industry best practices.
• Oversee the design, delivery, and continuous improvement of training programs for new hires,
existing employees, and leadership teams in the RCM BPO space.
• Lead, mentor, and manage the training department, including trainers and learning and
development professionals, to ensure consistent delivery of training across all service lines.
2. RCM BPO Knowledge Development:
• Ensure training programs address key components of Revenue Cycle Management, including
billing, coding, claims management, payer relations, compliance, and regulatory standards.
• Collaborate with subject matter experts (SMEs) to create specialized content for different roles
within the RCM process (e.g., medical coders, billing specialists, claim adjudicators).
• Stay current with changes in the healthcare industry and RCM technology to ensure training
materials reflect the latest trends, tools, and regulations.
3. Performance Improvement:
• Analyze operational performance metrics to identify training gaps and areas for improvement
and develop targeted programs to address these needs.
• Monitor the effectiveness of training programs through assessments, feedback, and KPIs to
ensure training initiatives result in improved employee performance and business outcomes.
• Partner with operations leadership to drive continuous improvement in quality, efficiency, and
employee engagement through ongoing training initiatives.
4. Onboarding and Upskilling:
• Oversee the development and execution of comprehensive onboarding programs for new
employees, ensuring a smooth transition into the company and its operations.
• Create and manage upskilling programs for existing staff to increase their knowledge and
performance in core RCM functions.
Credence Resource Management v1.0 Effective – March 18, 2025
5. Client-Focused Training:
• Ensure that training programs are tailored to the needs of client accounts, focusing on
client-specific processes, systems, and expectations.
• Serve as a key point of contact for clients regarding training requirements and ensure that the
RCM BPO team consistently meets client standards and expectations.
6. Compliance and Certification:
• Ensure that all training programs adhere to healthcare industry regulations, compliance
standards (e.g., HIPAA), and accreditation requirements.
• Lead efforts to establish and maintain certification programs for employees in relevant areas of
RCM, including coding certifications and compliance training.
7. Budget and Resource Management:
• Manage the training department’s budget, ensuring that resources are allocated efficiently
across training programs and initiatives.
• Evaluate and incorporate training technologies (LMS platforms, virtual learning tools) to
enhance program delivery and learner engagement.
Candidate Requirements
Education:
• Bachelor's degree in Healthcare Management, Business Administration, or related field. A
Master’s degree is a plus.
Experience:
• Minimum 12 years of experience in training, learning, or development in the BPO or healthcare
industry.
• At least 5 years in a leadership role overseeing large-scale training programs for RCM or similar
services.
• In-depth knowledge of Revenue Cycle Management processes, healthcare billing and coding,
regulatory compliance, and payer systems.
• Experience working with Learning Management Systems (LMS) and other digital learning
platforms.
Skills:
• Strong leadership and team management skills with the ability to inspire and motivate staff.
Excellent communication, presentation, and interpersonal skills.
• Proven ability to develop and execute training programs that drive measurable performance
improvements.
• Analytical mindset with the ability to assess training effectiveness and make data-driven
decisions.
• Proficiency in project management and resource allocation.
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