- Location
- Pune Division, Maharashtra, India
- Job type
- Full-time
Required skills
- cross-functional
- SaaS
- technical support
About the role
WhiteSlips Job Management Consultants
Website:
whiteslips.com
Job details:
- Demonstrated success delivering enterprise-grade technical support for large-scale IT environments and SaaS platforms.
- Proven ability to lead high-performing global teams, including remote and distributed support organizations.
- Serve as the primary escalation authority for critical incidents, driving cross-functional coordination and ensuring rapid resolution of high-impact customer issues.
- Lead incident management and war-room coordination for security incidents, platform outages, or major customer escalations.
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