Director, Strategic Technology Practice
griddable.io
- Location
- Greater Hyderabad Area
- Job type
- Full-time
Required skills
- DevOps
- enterprise sales
- forecasting
- GTM
- Salesforce
About the role
griddable.io
Website:
griddable.io
Job details:
Description
Job Title: Director, Strategic Technology Practice, GDC
Location: Bangalore, Hyderabad
Role Overview
We are seeking an exceptional Director of Delivery Management of Professional Services to lead our Global Delivery Centre. This is a senior leadership role for someone who is an equal parts delivery leader & growth driver — someone who does not just run a services organisation but actively multiplies its impact. You will combine deep Salesforce delivery expertise with a growth mindset, executive presence, and the relentless persistence to grow the team’s reputation as a centre of excellence.
You will be a key member of the Leadership Team of the Strategic New & Emerging Technology practice, accountable for both the quality of delivery and the strategic building & expansion of our practice. The ideal candidate brings 18+ years of consulting or professional services experience, a passion for innovation, and a proven track record of scaling teams, winning business, and driving measurable customer outcomes.
As a Director of Professional Services, you should have expertise in building strong competency in building and scaling Salesforce’s New & Emerging Technology cloud capabilities and delivering high value to customers. Should have pre-sales management experience with a deep knowledge of enterprise sales cycles. Should have Salesforce project implementation experience with the different engagement models.
Key Responsibilities
Team Leadership, Culture & Growth Multiplication
- Act as a growth multiplier — raise the ceiling of what the team believes is possible, create conditions where talented people do their best work, and leave every person better than you found them.
- Build, manage, and continuously grow a world-class professional services team with the right talent and organizational structure.
- Bring a genuine sales mindset to a delivery leadership role — actively hunt for new opportunities & open doors with persistence and creativity.
- Proven track record of demonstrating GTM impact
- Provide hands-on leadership, technical direction, and mentorship to maintain a high-performing, highly engaged team with maximum utilisation.
- Present compelling solutions and proposals to internal and external stakeholders, including executive leadership and prospective clients.
- Identify, develop, and elevate next-generation leaders while fostering a high-performance, growth-oriented culture across distributed, geographically diverse teams.
- Hire exceptional talent and manage performance to ensure meaningful career growth opportunities.
- Embody company values and set the standard for exemplary, inclusive leadership.
Delivery Excellence & Innovation
- Oversee successful delivery of complex Salesforce implementations across multiple engagement models, ensuring customer satisfaction and value realisation.
- Drive a culture of continuous innovation, challenging the team to evolve delivery approaches and maximise the value of Salesforce products for clients.
- Lead through thought leadership, industry visibility, partner engagement, and a reputation for delivery excellence that makes clients want to work with us and talent want to join us.
- Champion GDC capabilities internally and externally; position the centre as a strategic asset and a differentiator in competitive sales situations.
- Build and foster closer collaboration with Regional Salesforce Professional Services teams and broader ecosystem partners.
- Drive the Product & Engineering feedback loop for Customers as OneSalesforce program by fostering closer relationships and collaboration with Product & Engineering teams.
Communication & Stakeholder Influence
- Communicate with clarity, concision, and impact — both in writing and in spoken form — across diverse audiences from technical teams to C-suite executives.
- Listen actively and adapt communication style to the audience; project calm and confidence in high-pressure situations and during periods of crisis or uncertainty.
- Build strong, trusted partnerships across a matrixed organisation, influencing without authority and earning credibility through expertise and integrity.
- Collaborate effectively across internal and external teams to garner alignment and achieve outsized impact.
Required Experience & Skills
- 18+ years of experience in a consulting firm or professional services division of a software company, delivering software-based business solutions across Sales, Marketing, Service, and Support.
- Demonstrable growth mindset — a track record of not just managing a practice but building it from scratch, expanding it, opening new accounts, and building a pipeline through personal hustle, network, and thought leadership.
- Strong Salesforce experience across Sales Cloud, Service Cloud, and/or Industry Clouds; knowledge of Data & AI / Agentic Tech Stacks is highly valued.
- Track record of at least 5 successful Salesforce cloud project implementations, including one or more large-scale transformation engagements.
- Demonstrated success in building and scaling practice capability through pre-sales playbooks, architectural design frameworks, and demand planning.
- Proven ability to sell solutions at the C-level and consistently deliver revenue targets with accurate forecasting.
- Deep understanding of enterprise sales cycles and different professional services engagement models.
- Experience building or contributing to brand positioning for a delivery organization — through content, partnerships, events, or industry recognition.
- Demonstrated understanding of integration frameworks and experience delivering performant, scalable, and robust complex Salesforce integrations.
- Strong grasp of business processes and their implementation into enterprise applications; ability to quickly translate technology concepts into business value.
- Degree or equivalent proven experience; experience evaluated on core competencies, including leadership roles, military experience, volunteer roles, and work experience.
Preferred Domain Experience
Experience in one or more of the following domains is preferred:
- Life Sciences
- Manufacturing and Automotive
- Sales and Service / Contact Center
- Marketing & Loyalty
- Retail and Consumer Goods / Commerce
- Services stack — Data Migration, DevOps, and related disciplines
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