Sutherland
Website:
sutherlandglobal.com
Job details:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 39 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design[1] thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. We also stand by our results.
We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.
ROLE OVERVIEW
The Leader of Offerings & Solutions is a Customer Success Leadership role encompassing four key functions: Solution, Capability/Practice Leadership, Digital Finance & Automation and Transition. This is a senior, client facing role in the TTHL practice that interprets and translates client requirements into solutions that can be configured from a standard set of offerings.
KEY RESPONSIBILITIES
- Understand and translate buyer requirements into a standard proposal offering deal approach, solution plan, transition plan, transformation plan and a proposal and cost estimate leveraging standard process methods, deliverables, and collection of offerings
- Prepare the spend estimate, schedule, work plan, resource sourcing plan
- Understand and articulate all details and specifications of the proposed solution. Has and interest and desire to be analytical and able to back up solution with proof points, facts and figures.
- Define/articulate specific customer business challenges which the customer is striving to solve through enabling technology and/or business process reengineering.
- Coordinate and lead all approvals.
- Collaborate as a key member of the sales team to represent the solution offering to the Customer and other internal groups, and align the solution with final terms and conditions
- Collaborate with the Service Delivery to plan and architect the overall delivery architecture and capabilities to support the service offerings
- Build and evolve the overall practice capability through, people, process, and technology
- Sponsor/lead the initiatives to deploy new architecture capabilities like Platforms,
- Robotic Process Automation (RPA) and Analytics to differentiate proposed solutions in a way that delivers measurable business outcomes for the client Interface with the delivery organizations to ensure effective transition, shape services, collaborate on clear solution assumptions, and determine appropriate service delivery locations and related cost to deliver
- Ensure delivery architecture is designed according to policies standards and solution is benchmarked externally.
- Maintain a keen understanding of marketplace intelligence trends, competition etc. to provide market leading perspectives, emerging trends, tools and techniques that can be effectively utilized to develop and promote business.
- Conducting client discovery sessions and due diligence and submitting report out
- Manage a global team of senior experts in the areas of solution, digital tools, automation, capability leads and transition leads.
- Collaborate, influence and support sales, service delivery and other support partners to deliver winning client proposition.
- Drive Lean Six Sigma and Process re-engineering efforts..
- Able to travel and flexibility to work in different time zones.
QUALIFICATIONS
15+ years of experience in TTHL industry within service delivery, transition, or
Transformation, with focus on the Transportation, Logistics, and Supply Chain capabilities/industry sub segments.
Working knowledge of the various functional areas across the industry, plus, knowledge of the various technologies utilized, including but not limited to, TMS (Transportation Management), WMS (Warehouse Management), Forecasting, Planning, Inventory Management, Network Optimization, Revenue Management, Supply Chain Visibility/Disruption Management, Pricing, Yard Management, and Asset Management, to name a few.
8+ years of experience with solution planning or deal shaping, focusing on creating solutions in the Transportation/Logistics industry and the Supply Chain discipline across multiple industries, including but not limited to, Transportation/Logistics/Manufacturing industries.
Experience and exposure being part of large Global Tier 1 organizations.
Experience applying Technology/Digitization approaches to proposed solution plans.
Analytical and extremely comfortable working with excel models to define proposed solutions and costs
Understanding of different pricing models and cost levers. Exposure to P&L computations would be an added advantage.
Proven ability to build, manage and foster a team environment in a virtual set up
Proven ability to work creatively and analytically in a problem-solving environment.
Desire to work in an information systems environment
Excellent communication (written and oral) and interpersonal skills
Excellent leadership and stakeholder management skills
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