JLL
Website:
co.jll
Job details:
Title (internal)
Director, Operational Enablement & Governance
Direct reports
2 Program Managers, 1 SharePoint Developer, 1 Asst Mngr, Governance
Duties & Responsibilities
leadership & operations
- Run day-to-day operations and governance for OGO, including the operating rhythm and cross-capability coordination
- Represents the Global Head in project and program level meetings and makes decisions within agreed authority
- Keeps the Global Head informed through regular briefings and early escalation of risks, issues, and decisions, with no surprises
- Works with Capability Leads to ensure visibility across all that’s happening within OGO to provide relevant updates and reporting to leadership
Program delivery oversight
- Oversees program delivery, governance and program reporting across all OGO Capability Clusters
- Understands strategic priorities, issues, and changes, and uses that context to keep projects and programs on track
- Monitors and reviews the progress and quality of project and program deliverables
- Ensures governance is designed, documented, and consistently followed in the project and program lifecycle, including resource assignment, management, and delivery
Governance & internal audit
- Responsible for oversight of the design, build, and deployment of the OGO Governance Program, covering the foundation, centralization, and a light-touch internal audit process
- Defines the scope, cadence, and escalation path for internal audit reviews as defined through the program
- Accountable for overall maintenance, alignment and content of the Governance Program documentation (Governance Lead is responsible)
- Ensures regular governance of the JBS operating model, frameworks, and data reporting
Metrics & reporting
- Works with Capability Leads to define, or confirm, OGO metrics and commitments, with consistent definitions across all capabilities
- Establishes tracking cadence and ownership, and ensures all metrics are defined and tracked across every capability
- Produces executive-level reporting for the Global Head and senior leaders in Excel and PowerPoint, with clear trends, risks, and decisions needed
Team leadership
- Leads a global team of skilled professionals with specific roles
- Manages leaders and managers outside of direct reporting relationships to ensure stable governance and consistent operational enablement
- Shapes the team’s ways of working, assigns resources to align with optimal outcomes, and develops a clear strategy for the team
- Ensures individuals remain on track to achieve team and individual goals
To apply you need to have:
- 13-15 years of experience in business operations, program management, governance, or similar
- Bachelor’s degree in a related field required
- Project Management certification (PMP) preferred; if held, must be in good standing
- Experience in internal audit, controls, risk, or compliance (CIA or similar is a plus)
- Proven experience developing metrics and governance programs across teams
- Proven experience leading teams across multiple geographies
- Relevant experience with Operations or Global Business Services
- Relevant experience with AI tools and programs
- Advanced Microsoft Office product knowledge of Excel, Word, PowerPoint, Teams, and Outlook required
Performance objectives
- OGO operating rhythm in place, with the Global Head no longer required for routine project-level decisions
- OGO Governance Program deployed, with the internal audit process designed and deployed
- Metric definitions agreed and a single OGO scorecard live across all capability clusters
- Executive reporting cadence established for the Global Head and the JBS Ops Comm
- Team structure, roles, and succession plan in place for the current team
Key Skills
- Operational leadership and day-to-day management of a global function
- Program delivery oversight
- Governance design and light-touch internal audit
- Metrics definition and performance management
- Global team management and cross-functional leadership, including managing leaders
- Time and priority management
- Verbal and written communication skills
- Ability to persuade, influence, negotiate
- Multi-dimensional reporting and executive presentation skills
Key attributes
- Adaptability – Maintain effectiveness in varying environments, tasks, and responsibilities, or with various types of people.
- Dealing with Ambiguity – Effectively cope with change by shifting gears comfortably, acting without having the total picture, and handling risk and uncertainty comfortably.
- Cultural alignment – unwavering ethical standards; drives excellence and innately collaborative.
- Outcome Focus – Dedicated to understanding expectations and requirements to deliver effective outcomes
- Orchestration – Ability to plan, organize and coordinate within and across teams and deliverables while meeting timelines, key milestones, and reporting outcomes.
- Interpersonal Savvy – Relates well to all kinds of people inside and outside of the organization with diplomacy and tact.
- Quick Learner – Ability to learn quickly when faced with new problems and challenges.
- Self-Starter – Able to start and complete projects independently.
- Proactive – Be able to understand the context of what you’re working on and how it will impact others and their work; suggest new ways of working.
- Executive Presence – Carries credibility and composure with senior leaders, and represents the Global Head with confidence.
- Judgment – Makes sound decisions with incomplete information and knows when to escalate.
- Discretion – Handles sensitive information and audit findings with integrity and tact.
Click on Apply to know more.
