HCLSoftware
Website:
hcl-software.com
Job details:
Company Description
HCLSoftware, a division of HCLTech, is a leading provider of transformative solutions in the areas of business, intelligent operations, total experience, data and analytics, and cybersecurity. With a customer-first approach, we empower over 20,000 global organizations, including most Fortune 100 companies and nearly half of the Fortune 500. Our relentless innovation drives customer success on a global scale. Learn more about our commitment to privacy and excellence: HCLSoftware Privacy Statement.
Role Description
The Role
We are hiring a Technical Director to lead our Tech & Platforms pod. This is the most senior technical role in the agency. You will own all technology delivery for our clients — from discovery and architecture through to build, QA, launch and ongoing stability. You will also own our AI and automation strategy: both the solutions we build for clients and the systems we use internally.
We are looking for someone who leads with technical authority but also speaks the language of business and clients. You should be able to translate a client brief into a technical architecture, run a sprint team with discipline, and walk a client through a technical recommendation without losing them.
What You Will Own
Client Technology Delivery
• Own end-to-end technical delivery for all client projects — from brief and scoping through to launch, QA and post-launch stability
• Lead technical discovery sessions: understand client business requirements, audit existing tech stacks, and recommend the right solutions
• Set and enforce development standards, code quality benchmarks, documentation requirements and deployment processes across the tech team
• Run sprint planning, capacity management and delivery oversight for the tech pod
• Act as the senior technical escalation point on all client builds — you are the final sign-off before anything goes live
AI & Automation Strategy
• Define and drive the agency's AI and automation practice — both in client solutions and in how the agency operates
• Identify opportunities to deploy AI, LLM-based tooling and automation across client Martech stacks
• Stay ahead of the AI tooling landscape; bring relevant solutions to the Founder and to client strategy conversations proactively
Internal Tooling & Agency Systems
• Own the agency's internal technology infrastructure — project management integrations, reporting automation, internal dashboards, workflow tooling
• Identify inefficiencies in agency operations that can be solved with technology; scope and build solutions with the dev team
• Ensure all internal systems are documented, stable and used consistently by the wider team
Team Leadership & Standards
• Manage and develop the tech pod: Senior Fullstack Architect, AI-Ready Fullstack Developer, CRM Solutions Architect, UX Researcher & Designer
• Build a culture of documentation, process discipline and technical ownership within the team
• Contribute to hiring briefs, technical screening and onboarding for future tech hires
• Represent the agency's technical capability in client meetings, new business pitches and proposals
What We Are Looking For
Must-Have
• 8–14 years of experience in software or technology delivery, with at least 3 years in a leadership or architecture role
• Strong foundation in full-stack web development — you do not need to be writing production code daily, but you must be credible in technical discussions with your team and with clients
• Experience delivering CRM, marketing automation, CMS or Martech platform builds for external clients (agency, consultancy or systems integrator background preferred)
• Hands-on experience designing and shipping AI or automation solutions — not just awareness, but actual delivery
• Proven track record of managing a technical team with a focus on delivery discipline, documentation and quality
• Able to own a project commercially — understands scope, estimates effort accurately, flags risks early
Strong Advantage
• Experience with HubSpot, Salesforce, Marketo, Segment or similar Martech/CDP platforms
• Background in building internal tooling or automating agency or professional services operations
• Comfortable with data — SQL, API integrations, analytics pipelines, attribution modelling
• Has worked in a digital agency or Martech consultancy and understands the multi-client, retainer-based delivery model
Click on Apply to know more.