Nothing Else Matters
Website:
nothingelsematters.in
Job details:
Director of Operations / Chief Operating Officer (COO)
About NEMAt NEM, we don’t just build campaigns. We humanise virtual connections. We combine Data, Creativity, and Technology to build trust-driven brand relationships through brilliant ideas and ruthless execution.
We believe advertising has the power to positively influence society, and we are committed to creating work that inspires change while building meaningful relationships between brands and people.
Our Core Values:
- Integrity
- Trust & Relationships
- Passion & Creativity
- Excellence with Ownership
- Being Open & Human
We live by one philosophy: “Nothing Else Matters.”
The RoleThis is not a traditional COO role. You will be the heartbeat of the production floor—a hybrid of an Operations Leader, Culture Stabilizer, Delivery Commander, Team Motivator, Workflow Architect, and Creative Production Integrator.
We are looking for a highly driven, emotionally intelligent, and execution-focused leader who can bring structure, speed, motivation, and alignment across teams in a fast-moving creative environment. You will act as the crucial bridge connecting our servicing teams, production teams, creative execution, timelines, resource utilisation, and operational excellence.
This role requires someone who can lead with trust, discipline, empathy, and ownership, ensuring the team stays motivated and the work gets delivered at scale. Agility matters. Quality matters. People matter. Timely delivery is non-negotiable.
The Iceberg Model of Our Ideal Candidate
1. SKILLS (The Visible Layer)Project & Workflow Management
- Expertise in project management within a creative production or marketing agency environment
- Proven ability to manage multiple projects simultaneously without compromising quality or timelines
- Mastery of resource allocation, production planning, and operational coordination
- Deep understanding of agile workflows, sprint management, and daily scrum systems
- Sharp ability to identify bottlenecks and proactively solve operational challenges
Team & Delivery Management
- Seamless coordination between servicing and production teams
- Clear communication, strict alignment, and proactive expectation management
- Strict delivery discipline balanced with the protection of creative energy and motivation
- Floor operations management to ensure high productivity across all departments
- Ability to drive accountability without creating burnout or fatigue
Process & SOP Development
- Building and implementing scalable operational systems and SOPs
- Creating workflow structures that actively improve delivery efficiency and quality
- Organising documentation, task flows, reporting systems, and production pipelines
- Driving unwavering operational consistency as the company scales
Tech Stack Proficiency
Category
Preferred Tools & Systems
Project Management
Monday.com, Asana, Basecamp, Jira, Notion
Operational Systems
Workflow automation, project tracking, reporting systems
Data Organization
Cloud-based data management and resource allocation tools
2. ATTITUDE (The Hidden Layer)We deeply value someone who can build trust within teams similar to high-performance environments like the military—where reliability, ownership, discipline, and mutual support are everything.
Who You Are:
- A leader who motivates without ego and builds trust-based relationships
- A calm commander in the face of chaos and pressure
- A communicator who balances deep empathy with strict accountability
- A disciplined, highly punctual, and solution-oriented professional
- An ethical, transparent, resilient, and persistent team player
- An entrepreneurial thinker who believes in win-win relationships
- A collaborator completely comfortable leading both Millennial and Gen Z teams
3. KNOWLEDGE (The Deep Layer)What You Understand:
- The exact functioning of creative production ecosystems
- The reality and rhythm of agency timelines
- The distinct dynamics between servicing and production departments
- The delicate balance between unbridled creativity and operational discipline
- Agile project management, team productivity, and workflow optimisation
Key Responsibilities- Operational Leadership: Manage overall floor operations, ensure timely delivery across all projects, and monitor workload distribution and resource utilisation.
- Team Alignment & Motivation: Conduct daily scrum meetings, keep morale and collaboration high, prevent operational fatigue, and build a culture of true ownership.
- Process & Systems: Develop SOPs for scalability, improve workflow visibility, and organise precise project tracking and reporting systems.
- Founder Collaboration: Work intimately with the co-founders on operational planning, team scaling, process building, and overarching execution strategy.
What Success Looks Like- Projects are consistently delivered on time with exceptionally high quality.
- Teams feel genuinely supported, aligned, and motivated.
- Operational chaos is drastically reduced or eliminated.
- Cross-departmental communication is smooth and frictionless.
- Operational systems scale effortlessly alongside company growth.
- Creative energy is protected while execution speed and quality improve.
Culture Fit & Bonus PointsAt NEM, we are not looking for a task manager. We are looking for someone who builds people, protects culture, drives execution, and grows with the organisation. You must believe that brilliant ideas deserve ruthless execution.
Bonus Points if you have:
- Direct experience scaling operational systems in creative/marketing production environments
- A deep understanding of fast-paced startup ecosystems
- A track record of caring equally about people, process, and performance
Final ThoughtIf you believe that relationships matter, trust matters, creativity matters, execution matters, and people grow strongest together—then we’d love to build the future with you.
Click on Apply to know more.