BelWo Inc
Website:
belwo.com
Job details:
Location - Mohali
Company Overview
BelWo develops, deploys and manages Customer Communications Management (CCM) solutions for enterprises and print service providers worldwide. As a solutions-focused partner with deep expertise in CCM, enterprises turn to us to support complex CCM initiatives that range from smaller scale document applications to full-scale omni-channel digital experiences. Our mission is to help our client companies meet strategic CCM goals, add value to every customer communication, reduce costs and improve the workflows of mission-critical CCM processes.
Role Overview
BelWo Inc. is seeking an experienced Director of India Operations to lead and scale its India-based service delivery center. This is a senior executive role with full operational accountability for BelWo's India operations, encompassing service delivery, workforce management, financial oversight, and organizational development.
The role is a mix of leadership and hands-on execution. The preferred candidate will be one who can both lead and roll up their sleeves - someone comfortable getting into the details, building and implementing processes, and managing day-to-day operations.
The Director will serve as the single point of leadership accountable for all aspects of BelWo’s India operations, ensuring that the center performs as a high-output global capability aligned with BelWo's client commitments, quality standards, and strategic growth objectives. The Director shall ensure that the operations are sustainable and continuously optimized to be competitive in the marketplace, and in alignment with market best practices for HR and Finance operations.
This individual will partner closely with the CEO and executive leadership team to shape the trajectory of India operations as a core pillar of BelWo's delivery model.
Key Responsibilities
Operational Leadership
Provide executive oversight for all functions of the BelWo India delivery center.
Establish governance frameworks, decision-making structures, and performance accountability mechanisms.
Ensure operational alignment with BelWo Inc.'s global strategy and business objectives.
Build a scalable, disciplined operating model that supports both growth and efficiency.
Service Delivery
Ensure effective and on-time delivery of all services provided from India to BelWo's global clients.
Monitor delivery performance across engagements for adherence to quality standards, timelines, and client expectations.
Collaborate with solution architects and delivery leads to drive successful client engagement execution.
Define and maintain operational metrics and reporting cadences to track delivery quality and service performance.
Engage with sales and marketing teams to understand sales pipeline and coordinate pre-sales support with service delivery associates.
Workforce Planning & People Management
Oversee workforce planning and resource allocation across client-facing and internal functions.
Maintain appropriate staffing levels across billable and non-billable roles relative to project demand.
Develop and execute hiring strategies aligned with company growth and project pipelines.
Partner with HR to build a high-retention culture and strengthen talent pipelines for critical roles.
Monitor and maintain adequate bench strength with technical delivery talent to support high demand technologies
Financial Management
Own the annual operational budget for the India center and ensure disciplined spend management.
Implement financial governance processes, including approval workflows for unplanned expenditures or budget variances.
Oversee monthly invoicing for services delivered from India to BelWo Inc.
Provide clear financial reporting and cost transparency to executive leadership on a regular basis.
Establish competitive rate card for all billable technical roles and optimize overhead costs to maintain market competitive cost structure
Monitor project portfolio profitability and project delivery to ensure effective project management across scope and schedule to drive individual project profitability
Act as a Director and perform the role of a manager and a legal fiduciary for BelWo India with the following responsibilities: steering the company's strategic vision, executing day-to-day operations, managing finances, ensuring strict regulatory compliance, and safeguarding the interests of the company's stakeholders.
Strategic Planning & Growth Enablement
Develop and execute the India operations strategy in alignment with BelWo's global growth roadmap.
Ensure the India center maintains the capabilities needed to support an expanding portfolio of client engagements.
Build scalable operational infrastructure that enables rapid capacity expansion or contraction based on business demand.
Training, Innovation & Capability Building
Foster a culture of continuous improvement, operational excellence, and service innovation.
Design and implement training and development programs to strengthen delivery team capabilities.
Drive collaboration across delivery teams, architects, support functions and leadership to evolve service offerings and internal processes.
Governance, Compliance & Reporting
Implement operational governance frameworks encompassing performance metrics, management reporting, and structured operational reviews.
Ensure full compliance with company policies, local regulatory requirements, and financial controls.
Deliver regular reporting to BelWo Inc. leadership covering operational performance, financial health, and workforce metrics.
Key Success Metrics
Within 12 months, BelWo transitions from informal, founder-driven execution to structured, scalable, and predictable operations
Delivery performance and on-time fulfillment across client engagements
Operational efficiency and cost management relative to approved budget
Workforce utilization and staffing effectiveness
Budget discipline and financial reporting accuracy
Employee engagement, retention, and team development
Operational scalability in support of business growth
Adoption and effectiveness of governance and reporting frameworks
Preferred Qualifications & Experience
Professional Background
12–18 years of progressive operations leadership experience in IT services, consulting, or technology-enabled services.
Prior experience with founder-led organizations in the US and managing delivery centers or Global Capability Centers (GCCs) based in India.
Demonstrated success overseeing multi-function operational teams across delivery, HR, finance, and support functions.
Established track record working with international clients and cross-border service delivery models.
Leadership & Management
Proven experience leading teams of 50–200+ professionals in a global team setting, in a delivery-driven environment.
Strong background in operational governance, resource planning, and performance management.
Ability to align cross-functional teams around shared business strategy and outcomes.
Ability to travel, domestically and internationally on a regular cadence.
Financial & Operational Acumen
Hands-on experience managing operational budgets and P&L in a services context.
Familiarity with cost management practices, intercompany invoicing, and executive financial reporting.
Strong organizational planning and process management capabilities.
Education
Bachelor's degree in Engineering, Technology, Business Administration, or a related field (required).
MBA or advanced management degree preferred.
Leadership Competencies
The ideal candidate will bring a combination of strategic thinking and hands-on operational execution. We are looking for a leader who:
Operates with a strategic mindset while maintaining rigor in day-to-day execution
Leads by example, builds a culture of accountability
Ability to influence team members without formal authority
Strong communication and alignment skills
Demonstrates strong financial and business acumen in a services environment
Builds and scales high-performing teams in fast-growth organizations
Communicates effectively with global stakeholders across cultures and time zones
Holds themselves and their teams to high standards of accountability and delivery
Drives process excellence without sacrificing organizational agility
Why This Role
The Director of India Operations is a foundational leadership position at a critical stage of BelWo's growth. This individual will be instrumental in building a scalable, high-performing global delivery capability — establishing the operational discipline, team culture, and governance infrastructure that will define BelWo's India center for years to come. For the right leader, this is an opportunity to build something significant from a strong base and leave a lasting mark on a growing global organization.
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