- Location
- India
- Job type
- Full-time
Required skills
- customer service
- service delivery
About the role
WhiteSlips Job Management Consultants
Website:
whiteslips.com
Job details:
- Lead global quality operations across multiple BPO sites for a Tech Account.
- Develop and implement standardized quality frameworks tailored to customer service operations.
- Ensure continuous improvement of service delivery through effective feedback loops and quality audits.
- Provide strategic direction for new initiatives, performance measurement, and capability building.
- Maintain strong partnerships with internal and client stakeholders to align quality objectives.
- Achieve Client established performance and productivity goals.
Click on Apply to know more.
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