Director - Data & Integration Sustain

PepsiCo UK

full-time

Required skills

Agile
Azure
change management
communication skills
compliance
cross-functional
data ingestion
end-to-end
incident response
production support
Root Cause Analysis
service delivery
technical support

About the role

PepsiCo UK

Website: pepsico.com
Job details:
Overview

Own and lead end-to-end Data Engineering and Integration operations across the D&AI organization, ensuring stability, reliability, and service excellence for integration technologies and data pipelines.
Manage L0–L2 operational support, frameworks, and automation, providing standardized operating models, tooling, and governance across enterprise data and integration platforms.
Provide strategic and operational leadership for ~120+ vendor resources, driving SLA performance, efficiency, automation, and continuous improvement across global operations.
Serve as the central authority for integration operations and Data Engineering run, partnering closely with engineering, architecture, and platform teams to ensure seamless build-to-run transitions.
Scale the role over time to include L3 sustainment responsibilities, aligning with existing Data Engineering leadership to deliver a cohesive, resilient, and mature support model across all levels of D&AI.
Ensure seamless integration of CI/CD, data pipeline automation, and self-healing capabilities across the enterprise.
Partner in building the next generation D&A platform(s), and leading a high-performing data operations team
Lead and manage the full people, process and technology driven Data & Analytics platform technology strategy and cultural shift for PepsiCo IT to a world class data first organization working across all Sector S&T.
Champion of PepsiCo’s Data & Analytics program and platform management supporting large scale global data engineering efforts parterning across S&T organization
Support Data & Analytics Technology Transformations to provide full sustainment capabilities across the PepsiCo Data Estate, including data platform management automation of proactive issue identification and self-healing abilities and IT Platform strategy for migration technologies and critical integration with other technologies.

Responsibilities

Partner with Data Engineering, Integration Engineering, Analytics, CloudOps, Security, Infrastructure, and BI teams to ensure reliable, scalable, and well‑governed data pipelines and integration platforms across D&AI.
Act as a strategic liaison across IT, D&AI leadership, platform teams, data owners, and compliance groups to ensure integration operations, DataOps practices, and automation frameworks align with enterprise security and regulatory standards.
Provide executive-level visibility into integration and data operations health, L0–L2 service performance, operational risks, incident trends, and maturity progress to senior leaders and D&AI stakeholders.
Own end-to-end Data Engineering and Integration operations for L0–L2 support, including monitoring, testing, alerting, observability, and sustainment of enterprise data pipelines and integration services in partnership with engineering teams.
Enable and govern enterprise integration capabilities, covering data ingestion, transformation, movement, orchestration, and framework standardization across D&AI.
Oversee day-to-day operations and production support for data and integration services, ensuring SLA adherence, demand alignment, and effective issue resolution; engage closely with SMEs and delivery teams.
Lead framework and automation initiatives to improve operational efficiency, reduce manual effort, accelerate recovery, and enable scale across integration and data engineering operations.
Partner in intake, prioritization, and Agile execution processes for data and integration teams, shaping L0–L2 operational strategy and driving execution excellence across D&AI.
Act as the primary operational escalation point for data and integration services, proactively managing stakeholder expectations and operational risks.
Collaborate closely with Data Engineering L3 sustain leadership to ensure clean build‑to‑run transitions, clear ownership boundaries, and readiness for future expansion of L3 responsibilities into this role.
Define, automate, and enforce operational policies, standards, and procedures, including incident, problem, and change management processes to ensure consistent and predictable service delivery.
Oversee 24x7 operational coverage and incident response for L0–L2, including triage, escalation, root cause analysis, corrective actions, and continuous service improvement.
Cultivate strong relationships with internal customers and stakeholders, using transparency, structured communication, and problem-solving to manage expectations during incidents and operational events.
Foster a service‑oriented and customer‑obsessed culture across vendor teams supporting data and integration services.
Lead and manage ~120+ vendor resources, driving performance, SLA adherence, skills development, and operational consistency across global locations.
Remove operational friction and barriers to agility, enabling teams to adapt priorities while maintaining platform stability and service reliability.
Define organizational structures, vendor models, and capacity plans to support current L0–L2 operations and future expansion into L3 sustainment across D&AI.
Leverage deep expertise in data engineering, integration technologies, and large-scale operations to establish credibility, guide decisions, and align integration services with enterprise D&AI objectives.

Qualifications

20+ years of technology work experience in a large-scale Global organization – CPG preferred.
15+ years of experience working in Data& Analytics field.
15+ years of experience working within a cross-functional IT organization.
8+ years of experience in leadership/management experience.
Excellent Communication: must have the ability to empathize with customers and convey confidence.
Able to explain highly technical issues to varied audiences.
Able to prioritize and advocate customer’s needs to the proper channels.
Take ownership – Make it happen – Delight the customer.
Customer Obsession: Passion for customers and focus on delivering the right customer experience.
Growth mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
Experience in a leadership role in technical support for mission critical solutions in an Microsoft Azure environment.
Site Reliability Engineering experience with modern site reliability practices including automated remediation of issues, or improved scalability, etc.
Experience driving Operational Excellence in operating large complex mission critical solutions.
Significant experience in delivering large scale operational services in a complex-change environment.
Critical Strategic thought leadership - business value focus: cost reduction/reduce costs.
Critical Strategic thought leadership – Organization effectiveness: Increase flexibility / dynamic priorities
Critical Strategic thought leadership – Operational effectiveness: increase delivery speed / reduce time
Ability to create strategic plans spanning multiple time horizons and across multiple partner Teams.
Ability to build cross-functional relationships through trust, respect, and partnership.
Ability to discern perceived differing priorities between the business and IT, and identifying a path forward that is mutually beneficial.
Experience in driving consensus around and across virtual teams and multiple functions through clear communication of vision and objectives, thorough planning, effective execution, and realization of desired benefits.
Track record of consistently delivering excellent results in challenging and/or transformational environments.
Experience working across the PepsiCo organization, ideally with multi-country or global implementation experience involving data.
Knowledge of some of the key concepts around master data management, data standards, analytics, and digital transformation.
Strong knowledge and understanding of data acquisition, data catalogues, data standards, and data management tools.
Strong Communication Skills/Able to Persuade/Influence Others at all Organization Levels and the ability foster lasting partnerships.

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