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About CIBC:
CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, we’re proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.
About CIBC India:
CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.
What CIBC India Offers:
At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.
We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.
JOB PURPOSE:
The Director, Analytics & Automation is a senior business transformation leadership role responsible for advancing CIBC’s Infrastructure and Operations Transformation mandate through business-led process optimization, low-code/no-code automation, strategic analytics, and scalable reporting. This role is not limited to process engineering, analytics, or tool delivery; it requires a strategist who understands banking operations, can diagnose complex business problems, and can partner deeply with business leaders to redesign processes and deliver measurable, tangible outcomes. The role provides thought leadership, leads a technical analytics and automation team and co-owns business outcomes with partners. The successful candidate will combine strategic leadership with strong hands on technical credibility, enabling them to guide solution design, coach technical teams, challenge implementation decisions and remain close to delivery.
KEY ACCOUNTABILITIES:
- Lead complex business transformation and automation initiatives, while directing a multidisciplinary technical team through design, build, implementation and sustainment phases.
- Partner with executive stakeholders, business leaders, technology partners, and centres of excellence to identify root-cause business problems, redesign complex processes, and deliver flexible, innovative solutions that may include AI-assisted, low-code/no-code, data, workflow, or operating model changes
- Develop and enhance dashboards, reports, and business intelligence solutions that provide senior leaders with meaningful performance insights and actionable recommendations
- Identify opportunities to improve maintenance efficiency, enabling technical teams to focus on higher value build and transformation activity.
- Provide hands on technical leadership across low-code/no-code automation, analytics, and reporting solutions, guiding architecture, design decisions and delivery quality across platforms including Microsoft Power Platform, Power Apps, Power Automate, Power BI, Databricks, Alteryx, Python, SQL, Azure DevOps, VBA, Selenium, SharePoint Online, and other fit-for-purpose platforms as business needs evolve
- Provide strategic business and technical expertise on complex banking process issues, including business case development, financial impact assessment, risk and control considerations, implementation approach, and sustainment requirements
- Co-own target business outcomes with business partners, monitor benefit realization after implementation, and recommend enhancements where strategic objectives, adoption, controls, or measurable value are not being achieved
- Lead, mentor, and develop a high-performing technical team of analytics, reporting, and automation professionals, setting clear priorities, expectations, and performance standards.
- Own prioritization and delivery of the analytics and automation portfolio, balancing business value, capacity, risk, complexity, and strategic alignment
- Ensure delivered solutions include appropriate governance, documentation, controls, sustainment, and benefit tracking
- Drive adoption and change management with business partners to ensure solutions are embedded, scalable, and delivering measurable outcomes
CROSS-FUNCTIONAL RELATIONSHIPS:
- Establish and maintain trusted relationships with Infrastructure leadership, Operations teams, and business stakeholders to understand banking processes in depth, identify material pain points, influence decision-making, and advance transformation priorities through practical, scalable, business-led solutions.
- Collaborate with Centres of Excellence to design, build, and implement scalable automation solutions
- Engage regularly with executive leaders to provide insights, recommendations, and decision support on strategic and operational priorities
- Work with Technology, Data, and BI teams to enable access to multiple data sources and support solution integration
- Coordinate with Risk, Compliance, and Control partners to ensure adherence to governance, policy, and enterprise standards
- Represent the business area in executive forums and enterprise committees, advocating for priorities and influencing organizational direction
COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:
- As a people manager, this role is responsible for ensuring employees within its span of control comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls
AUTHORITIES/DECISION RIGHTS:
- As a people manager, this role has the authority to assign work within its span of control, select candidates for hire, assess individual performance, make compensation decisions, and take disciplinary action up to and including termination, in accordance with applicable policies
JOB DIMENSIONS:
- Leads a team focused on Analytics & Automation initiatives in support of CIBC’s Infrastructure and Operations Transformation mandate. Accountable for delivery of complex, high-impact analytics, reporting, dashboarding, and automation solutions, while providing strategic advice, decision support, and thought leadership to senior and executive stakeholders
QUALIFICATIONS:
- Bachelor’s degree in Business, Analytics, Computer Science, Information Technology, Engineering, Mathematics, or a related field
- 12+ years of relevant experience in analytics, automation, business intelligence, strategic program delivery, or operations transformation
- Demonstrated leadership experience managing technical teams and delivering complex cross-functional initiatives in a large enterprise environment.
- Deep experience in financial services, banking, infrastructure, or operations transformation, with a strong understanding of end-to-end banking processes and how to improve them through process redesign, automation, data, and controls optimization
- Relevant certifications in analytics, automation, project delivery, or business intelligence tools are considered an asset
KNOWLEDGE AND SKILL REQUIREMENTS:
- Deep expertise in low-code/no-code automation, workflow orchestration, and business application development using tools such as Microsoft Power Platform, Power Apps, Power Automate, Power BI, Databricks, Alteryx, VBA, Selenium, Python, SQL, Azure DevOps, SharePoint Online, and related enterprise automation platforms
- Strong business process optimization capability, with the ability to assess complex operating models, identify root causes and constraints, and translate opportunities into practical solutions that deliver measurable business outcomes
- Strategic and business-driven mindset, with the judgement to look beyond preferred tools and recommend the right mix of process, data, automation, governance, change, and operating model solutions
- Advanced analytical capability with the ability to interpret complex information, identify trends, and translate insights into practical business recommendations
- Proven project delivery capability in leading critical and complex initiatives involving products, processes, programs, or services
- Highly collaborative approach with demonstrated ability to work side-by-side with business partners, challenge constructively, align stakeholders, and share accountability for outcomes from design through adoption
- Strong communication and presentation skills, with the ability to clearly convey insights and recommendations to service leaders and executives
- Excellent relationship management and stakeholder engagement skills, especially with executive-level partners across the organization
- Strong leadership capability with experience leading technical teams, empowering subject matter experts, and driving high-performing team outcomes.
- Sound judgement, problem-solving ability, and attention to detail in managing strategic and operational priorities
- Proficiency in English (written and verbal)
WORKING CONDITIONS:
- Primarily office-based with flexibility for hybrid work arrangements
- Requires regular collaboration with senior leaders, business partners, and cross-functional teams across functions and time zones
- Fast-paced environment with frequent senior stakeholder interaction, complex problem-solving, and evolving business priorities
- Extended hours may be required to support critical project milestones, urgent business needs, and transformation deliverables
Privacy:
By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.
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