Hindmed (formerly Hind Agencies)
Website:
hindmed.com
Job details:
Company Description Hindmed is a healthcare distribution company with over 50 years of experience supplying hospitals and healthcare providers across Karnataka. Based in Bengaluru, the organization focuses on ensuring reliable access to high-quality medical consumables, implants, and equipment. Hindmed partners with leading global healthcare brands, including BD, 3M, Johnson & Johnson, and Philips, among others. Over the last decade, the company has built a multi-channel model spanning hospital distribution, healthcare marketplaces, and direct-to-consumer offerings. Formed through the merger of Hind Agencies and Shobha Healthcare in 2021, Hindmed is committed to solving access, availability, and execution challenges in healthcare product distribution.
Job Summary:
This role supports the sales team in achieving revenue targets by handling administrative, co-ordination and customer support functions. This role involves managing order processing, coordinating with logistics, handling customer inquiries, maintaining records and ensuring smooth communication between internal departments and field teams. In this role it is essential for efficient sales execution and client satisfaction.
Key Responsibilities:
Sales Support & Order Management:
· Process sales orders received from the field teams or clients.
· Co-ordinate with warehouse/logistics to ensure timely dispatch and delivery.
· Track and follow up on pending orders, backorders or delivery issues.
Customer Co-ordination:
· Respond to inquiries from hospitals, clinics, pharmacies or distributors.
· Provide quotations, product information and stock status to clients.
· Escalate and resolve order issues, payment delays or complaints.
Documentation & Reporting:
· Maintain Sales documentation, invoices, delivery notes and payment receipts
· Prepare daily/weekly/monthly sales and stock reports for management.
· Update and managed the sales internal systems with accurate sales data.
Internal Co-ordination:
· Act as a bridge between sales executives, accounts, dispatch and procurement teams.
· Co-ordinate product availability and promotional campaigns (if any)
· Support the Sales team with follow-ups, meeting schedules and reporting.
Educational Qualifications:
· Bachelor’s degree in Commerce, Science or Business (BBA/B.Com/B.Sc preferred).
· 1 – 3 years of experience in sales support or co-ordination, preferably in medical devices, pharma, diagnostics or healthcare industry.
· Familiarity with medical product SKUs and terminology is a plus.
Skills Required:
· Good Communication and customer-handling skills.
· Local language knowledge will be a plus to aid in handling customers and clients.
· Proficiency in MS tools and ERP/CRM systems will be an added advantage.
· Attention to detail and ability to multitask.
· Team player with a proactive approach.
Click on Apply to know more.