About the role
We are seeking a Senior Developer to join our team and play a critical role in developing, maintaining, and supporting our Unified Cloud Application (UCA). This role requires strong technical expertise in JSON, REST APIs, Azure Cloud, and DevOps, along with excellent problem-solving and communication skills. The ideal candidate will have experience with cloud computing, automation, and troubleshooting customer issues while working in a dynamic and collaborative environment.
Responsibilities:
Application Development & Support: Work closely with the development team to enhance, maintain, and support the UCA application.
Issue Resolution & Ticket Management: Investigate and troubleshoot customer issues by analyzing JSON data, API requests, and cloud resources.
Cloud & API Integration: Ensure seamless interaction between Azure services, REST APIs, and other cloud-based components to maintain system performance.
Quality Assurance & Testing: Perform QA testing, report issues, and provide feedback to the development team to enhance system reliability.
Documentation & Reporting: Create detailed reports, documentation, and knowledge bases for customer issues, bug fixes, and system enhancements.
Customer Support & Communication: Respond to customer tickets, manage expectations, and provide guidance on cost reports, Power BI insights, and system configurations.
Collaboration & DevOps Management: Work within Azure DevOps to track issues, manage pipelines, and trigger automation for testing and deployment.
To be successful in this role, you will have:
Must-Have Skills & Experience:
JSON Expertise: Ability to read, understand, and troubleshoot JSON-based data structures.
REST APIs: Understanding of RESTful API concepts and ability to make REST requests.
Azure Cloud Computing: Hands-on experience with Azure services, including App Services, Storage Accounts, and Azure DevOps.
Verbal & Written Communication: Strong skills in documenting issues, writing support tickets, and collaborating across time zones with minimal supervision.
Quality Assurance & Debugging: Ability to perform QA testing and provide comprehensive bug reports.
Good-To-Have Skills & Experience:
Cost Report Analysis & CSV Handling: Understanding of financial cost reports generated within the UCA environment.
Power BI Knowledge: Ability to support and troubleshoot Power BI-based reports and dashboards.
Azure DevOps Experience: Familiarity with Azure DevOps Boards for tracking tickets and using Azure Pipelines for testing automation.
Tech Stack & Tools You Will Work With:
Programming Languages: C#, PowerShell
Tools: Postman, Visual Studio/VS Code, Git
Platforms: Azure, Azure DevOps, .NET
Other Technologies: Power BI, CSV data analysis
