MR DIY Malaysia
Website:
mrdiy.com
Job details:
Key Responsibilities
- Workflow Design & Development (Lark Ecosystem)
- Assist in drafting and building of Lark workflows, including Bases, Forms, Approvals, Bots, and process automations.
- Translate operational needs into structured digital solutions with clear logic, data structure, and usability.
- System Optimization & Continuous Improvement
- Review existing digital workflows and propose enhancements to reduce inefficiencies.
- Conduct end-to-end testing to ensure solutions function correctly before rollout.
- Cross-functional Requirement Gathering
- Engage HQ departments and Operations teams to gather process requirements.
- Map workflows, identify gaps, and convert business needs into functional digital steps.
- Support stakeholders in aligning their processes with digitalized solutions.
- Rollout, Training & Adoption
- Assist in training sessions, workshops, and onboarding for store teams and HQ users.
- Prepare clear documentation, user guides, and release notes.
- Monitor adoption rates and troubleshoot barriers to implementation.
- Data Quality & Governance
- Ensure Lark Bases and workflows maintain clean, accurate, and standardized data.
- Track workflow performance, identify errors, and escalate issues when needed.
- Support & Issue Management
- Provide second-level support for escalated Lark issues (beyond basic user queries).
- Troubleshoot workflow failures, automation issues, and logic inconsistencies.
- Coordinate with Lark support or internal IT for complex technical matters.
Requirements
- Diploma/Degree in Business, IT, Systems, or relevant fields.
- 2–3 years in digitalization, process improvement, operations systems, or workflow management.
- Ability to map end-to-end processes and convert them into digital workflows.
- Data structuring, logic building, and process design.
- Good communication and training skills, especially for retail users.
- Analytical mindset with troubleshooting ability.
- Strong proficiency in Lark tools is preferred (Base, Forms, Approvals, Automation, Workspace apps).
- Resourceful, proactive, structured, and comfortable taking ownership of technical workflows.
MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my
All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).
The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company’s motto of “Always Low Prices”.
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