Website:
nativfarms.com
Job details:
Digital Sales Executive
Location: Mumbai or Ahmedabad, India
About Nativ Farms
Nativ Farms brings back the nostalgic taste of authentic Indian delicacies, made without onion and garlic. Our products span a wide range of categories including A2 Gir Cow Ghee, Ready-to-Eat Meals, Gujarati Farsan, Sauces & Dips, Pickles, Farali (Upvas) Foods, and more. We are building a trusted D2C food brand focused on quality, authenticity, and convenience for modern households.
Role Overview
As a Digital Sales Executive, you will drive sales across our D2C website, e-commerce marketplaces, and quick commerce platforms. You will engage with customers across digital channels, convert inquiries into orders, build long-term customer relationships, and work closely with the marketing and operations teams to grow revenue and deliver an exceptional customer experience.
Key Responsibilities
• Drive sales across Nativ Farms' D2C website, e-commerce marketplaces, and quick commerce platforms.
• Convert inquiries from the website, WhatsApp, Instagram, email, phone, marketplaces, and social media into successful orders.
• Follow up with leads and existing customers to encourage repeat purchases.
• Handle customer queries related to products, pricing, orders, and deliveries.
• Coordinate with the operations team and marketplace partners to ensure timely order fulfillment.
• Support sales and operations across Amazon, Flipkart, Zepto, Blinkit, Swiggy Instamart, BigBasket, and other online sales channels.
• Maintain customer records, leads, and sales activities using CRM tools or spreadsheets.
• Identify opportunities for upselling, cross-selling, and improving customer retention.
• Share customer feedback and market insights with the marketing team.
• Achieve monthly sales and revenue targets.
Requirements
• Bachelor's degree in any discipline.
• 1 to 3 years of experience in digital sales, e-commerce, marketplace management, inside sales, customer success, or business development.
• Excellent communication skills in English and Hindi. Knowledge of Gujarati is an advantage.
• Comfortable using WhatsApp Business, Google Workspace, Microsoft Excel, and CRM tools.
• Strong communication, negotiation, and relationship-building skills.
• Self-motivated, organized, and target-driven.
• Experience in FMCG, food products, D2C brands, e-commerce, or quick commerce is preferred.
Preferred Skills
• Experience with Shopify, WooCommerce, Amazon, Flipkart, Zepto, Blinkit, Swiggy Instamart, BigBasket, or similar commerce platforms.
• Understanding of marketplace operations, order management, customer retention, upselling, and cross-selling.
• Familiarity with social commerce and digital customer engagement.
• Basic understanding of digital marketing and sales performance metrics.
What We Offer
• Opportunity to grow with a fast-growing D2C food brand.
• High ownership and responsibility from day one.
• Collaborative and entrepreneurial work environment.
• Hands-on exposure to e-commerce, quick commerce, digital marketing, and customer experience.
• Competitive salary with performance-based incentives.
If you're passionate about digital commerce, customer engagement, and helping build a fast-growing consumer brand, we'd love to hear from you.
Click on Apply to know more.