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Job Title: Digital Factory OT - IT Solution Analyst (Consumer Products Industry)
Reports to: Global IT Lead - Manufacturing
Scope: Global
Location: Ice Cream Office Pune , India
Role Overview
The OT–IT Solution Analyst will support the design, implementation, and continuous improvement of integrated Operational Technology (OT) and Information Technology (IT) solutions across global manufacturing sites. This role bridges shop‑floor systems and enterprise applications, ensuring secure, reliable, and scalable connectivity between machines, data collection platforms, MES, ERP, and digital factory applications.
The ideal candidate brings strong manufacturing process knowledge, hands‑on experience with OT systems (SCADA, PLCs, data collection) and IT platforms (MES, DFOS, cloud, analytics), and the ability to collaborate effectively with engineering, operations, cybersecurity, and IT teams.
🎯 Key Responsibilities
Requirements & Process Analysis
- Gather, document, and validate business and technical requirements for OT–IT integrated solutions.
- Map current‑state and future‑state processes across production, quality, maintenance, and data flows.
- Translate operational needs into functional specifications, user stories, and acceptance criteria.
- Identify gaps, risks, and improvement opportunities in OT–IT workflows, connectivity, and data integrity.
Solution Design & Implementation Support
- Collaborate with OT engineers, IT architects, MES/ERP teams, and product owners to design integrated solutions.
- Participate in design workshops, configuration reviews, and technical discussions for OT–IT platforms.
- Support deployment of OT–IT solutions including device configuration, network setup, data mapping, and system validation.
- Assist in coordinating pilot deployments, global rollouts, and site onboarding activities.
Testing & Quality Assurance
- Develop test plans, test cases, and scripts for OT–IT applications and integrations.
- Execute functional, integration, and user acceptance testing (UAT).
- Document defects, track resolution, and ensure solutions meet operational expectations before go‑live.
- Validate data flows from PLC/SCADA systems to MES, DFOS, ERP, or cloud analytics platforms.
Operations & BAU Support
- Provide Level‑2 functional support for OT–IT systems including SCADA, data collection platforms, MES interfaces, and edge devices.
- Support incident analysis, root‑cause investigation, and resolution coordination with OT/IT teams.
- Monitor system performance, data accuracy, and connectivity across OT–IT environments.
- Maintain documentation, process flows, and knowledge bases for OT–IT systems.
Stakeholder Collaboration
- Work closely with manufacturing, engineering, maintenance, quality, IT infrastructure, and cybersecurity teams.
- Facilitate workshops, demos, and feedback sessions with site teams and global stakeholders.
- Support change management activities including training materials, user guides, and communication plans.
Technology & Process Expertise
- Develop strong understanding of OT technologies (SCADA, PLCs, HMIs, industrial networks) and IT systems (MES, ERP, DFOS, cloud).
- Support integration efforts between OT systems and enterprise platforms.
- Identify opportunities for automation, predictive insights, and process optimization using real‑time OT–IT data.
- Contribute to continuous improvement initiatives across manufacturing operations.
🧩 Required Qualifications & Experience
- Educational background in Engineering, Automation, Manufacturing, IT, or related fields.
- Experience as a Business Analyst, OT Analyst, or IT Analyst in manufacturing or industrial automation environments.
- Understanding of OT systems such as SCADA, PLCs, HMIs, data historians, and industrial communication protocols (OPC/UA, MQTT, Modbus, Profinet).
- Familiarity with IT systems such as MES, ERP (SAP PP/MM/QM), DFOS, or cloud analytics platforms.
- Experience documenting requirements, user stories, process flows, and test cases.
- Exposure to industrial networks, cybersecurity principles, and edge‑to‑cloud architectures.
- Strong communication, facilitation, and stakeholder engagement skills.
- Analytical mindset, attention to detail, and a proactive, problem‑solving approach.
- Ability to work with global teams across time zones.
- Strong documentation and information management discipline.
⭐ Desirable Skills
- Experience with OT–IT convergence projects or IIoT architectures.
- Exposure to MES, DFOS, or manufacturing data platforms.
- Experience supporting multi‑site deployments or global manufacturing programs.
- Knowledge of industrial cybersecurity frameworks (ISA/IEC 62443).
🤝 What Success Looks Like
- Clear, accurate requirements enabling effective OT–IT solution design and implementation.
- Reliable, secure, and high‑quality data flowing from OT systems to IT applications.
- Strong collaboration with manufacturing sites, engineering teams, and global stakeholders.
- Smooth deployments with high user adoption and minimal disruption.
- Continuous improvement of OT–IT capabilities and measurable impact on uptime, efficiency, and data quality.
Leadership Skills
- PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Generates intensity and focus to motivate people to deliver results at speed.
- PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
- TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. Inspires powerful teamwork and collaboration, connecting people for better results.
- CONSUMER LOVE: Brings the voice of the consumer into everything we do, always.
- BUSINESS ACUMEN: Creates opportunities for profitable growth through the core and beyond.
What We Offer
- Opportunity to work on a cutting-edge technology transformation project within a dynamic and evolving industry.
- A collaborative environment that values innovation, curiosity, and professional development.
- Competitive salary and benefits.
- A chance to shape key processes in a leading organisation.
ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?
TMICC embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications to TMICC’s career portal.
We take pleasure seriously. Join the Ice Cream team now!
#TMICC
About The Magnum Ice Cream Company
With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.
About
The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization :
- We are all about growth
- We operate with speed and simplicity
- We win together with fun
- We boldly innovate to disrupt our industry
- We care and challenge
- We are experts in the Ice Cream Category
ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?
Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application.
Click on Apply to know more.