TDCX
Website:
tdcx.com
Job details:
Job Title: Digital Customer Engineer
Location: Hyderabad.
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #Enable the Future!
Top Reasons to work with TDCX
• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #Enable the Future at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards
What is your mission?
• Design the Win: Support partners in establishing technical requirements and designing robust cloud solution environments.
• Unblock Complexity: Address deep-seated technical objections and blockers, turning technical hurdles into cloud migration opportunities.
• Future-State Planning: Analyze a customer's current infrastructure and inhibitors to design a seamless "future-state" cloud environment.
• Workload Alignment: Ensure every cloud workload is optimized for the customer’s environment to achieve the technical win.
• Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.
• Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
• Maintains product knowledge by attending training workshops and keeping up to date on product material.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
• Candidate must possess any technical Bachelor's Degree/Master's Degree in any field.
• Cloud Expert with 5+ years of experience in technical pre-sales, cloud solutions engineering, or systems integration.
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environment and be able to balance multiple tasks at the same time
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of supporting market
About TDCX
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients
across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, health tech, media, technology and, travel and hospitality. With a focus on helping companies enable the future, TDCX's smart, scalable approach-driven by innovation and operational precision-positions are a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.
Thanks and regards,
Mohammed Shaheed,
Talent Acquisition Specialist.
Click on Apply to know more.