Driver Experience Manager

About The Company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role

Being part of the Driver Experience team will give you the unique opportunity to contribute to drive growth in one of the fastest growing companies ever.

This data and user-value driven role calls for a rare combination of user inspired analytical thinking & interpersonal ability. You will have the opportunity to work in an international team, where you will contribute to DiDi's business growth in Spanish Speaking Latin America. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!

Driver Experience team members are very important for the sustainability and long-term success of the business. The ideal candidates for our opening role should have strong analytical skills (familiar with SQL) that enable them to connect strategically quantitative and qualitative insights, to solve Business and Experience problems through Product Solutions. Also, project and stakeholder management experience is needed.

In this role, you'll be...

• Management and leadership of projects with high impact on user’s experience and retention
• Connect User and Business insights in order to solve strategic problems through Product solutions.
• Design and build up robust quantitative and qualitative analyses for Product optimization and decision making
• Stakeholder management and direct influence to HQ, international and local teams
  
  
  

We're eager to be in touch because you have...

• Engineering, Economics, Actuary or any related degree student
• Experience with teamwork, cross-team collaboration and indirect/direct leadership, ideally in tech industry
• Knowledge and experience in analytics and programming (Python, SQL, R, etc.)
• Hands-on experience, while learning about consumers or users real journeys
• Strong Excel skills are a must, other database experience is needed. Comfortable learning and using new software tools
• Proven to be self-motivated, self-directed, and eager to take ownership of tasks to ensure solutions.
  
  
  

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.